- Report: #320018
Report - Rebuttal - Arbitrate
Complaint Review: Select Comfort - Selectcomfort - Selectcomfort.com - Sleep Number Bed
Select Comfort - Selectcomfort - Selectcomfort.com - Sleep Number Bed9800 59th Avenue North Minneapolis, Minnesota U.S.A.
Select Comfort - Selectcomfort - Selectcomfort.com - Sleep Number Bed Sold bed but not receive digital pressurizer - they wanted $100 more for it Minneapolis Minnesota
*UPDATE Employee: A bed is a very specific thing. Everyone likes something different.
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When I received the bed I noticed it did not have an air pressure monitor (the digital readout instrument) so that I could 'SELECT' the pressure in my bed or re-adjust it based on changing need or preference. I immediately called the Select Comfort sales office and after two weeks of phone-tag the sales supervisor informed me the digital pressure readout instrument would be an additional $100 plus shipping and tax. I reminded her that none of the data they provided me ever described that I would not be able to 'select the number' for air pressure comfort in the model I purchased; inquiring of her "What was the use of paying a premium price for what was, in its current state, was nothing more than an air mattress with a pump?" I encouraged her to check further, which she later said she did, but by the time she got back the 30-day trail period was over. And still she insisted the only way I could have a 'true select comfort experience' was to buy the digital monitoring device for the additional $100.
This type of company policy/business practice is completely unacceptable; purposeful misinformation is ONLY meant to rip-off the consumers and dig ever deeper into their wallets. I will never recommend them. In fact I will discourage all I know from purchasing any merchandise from the Select Comfort company.
There are so many other types of air or gas-filled beds (including those used by hospitals (the SAT bed) for which your insurance can reimburse the cost) to choose from that I encourange all who read this to investigate ANY of these other manufacturers. Save yourself the headache.
Black Canyon City, Arizona
This report was posted on Ripoff Report on 03/21/2008 03:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Select-Comfort-Selectcomfort-Selectcomfortcom-Sleep-Number-Bed/Minneapolis-Minnesota-55442/Select-Comfort-Selectcomfort-Selectcomfortcom-Sleep-Number-Bed-Sold-bed-but-not-rec-320018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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