• Report: #108304

Complaint Review: Select Comfort , Sleep Number Beds

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  • Submitted: Tue, September 14, 2004
  • Updated: Thu, February 24, 2005

  • Reported By:Port Orchard Washington
Select Comfort , Sleep Number Beds
www.selectcomfort.com Minappolis, Minnesota U.S.A.

Sleep Comfort, Sleep Number BedsSelect Comfort, Sleep Number Beds ripoff liars, RETURN RIPOFF, FREE TRIAL, NOWAY! Minappolis Minnesota

*UPDATE EX-employee responds: no matter what the sales person tells you, printed on the bottom of the receipt is a careful explanation of the return policy.

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We ordered a Sleep number bed from Select Comfort on a 30 day FREE TRIAL, when I ordered it I was NOT told that it was going to cost me ANYTHING. It was a 30 day, no obligation FREE TRIAL. Now we want to return the bed because it turned out to be a $1500.00 glorified AIR MATRESS, and was just informed it will cost me $200.00 to return it.

Make sure you read ALL the fine print and ASK FIRST, or they will not tell you. The rep never mentioned it, to him all was FREE......NOT!

Marla
Port Orchard, Washington
U.S.A.

This report was posted on Ripoff Report on 09/14/2004 08:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Select-Comfort-Sleep-Number-Beds/Minappolis-Minnesota-55442/Sleep-Comfort-Sleep-Number-BedsSelect-Comfort-Sleep-Number-Beds-ripoff-liars-RETURN-RIP-108304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

no matter what the sales person tells you, printed on the bottom of the receipt is a careful explanation of the return policy.

AUTHOR: Nigel - (U.S.A.)

I am a former employee and long time Select Comfort Sleep Number Bed owner. While I have been extremely satisfied with my bed for over 3 years and have never experienced any issues that I've seen described on this website, I always knew and also told the customer that no product has 100% customer satisfaction. An airbed is right for some people and not for others. For me it was just what I needed to help my chronic back pain that I had lived with for over 10 years. Some people will not notice a signifigant improvement from this bed, but many of those people had issues that no bed would have fully resolved. Select Comfort is constantly striving to improve their products. Additionally, several universities have conducted independant studies and have concluded that a majority of the people who slept on the bed reported better sleep and reduced back pain.

For that reason, Select Comfort offers the 30 night in home trial. I certainly do not wish to defend the particular sales person who sold the bed to you, I know for a fact that there are employees who do not corectly word the explanation of the in home trial. I know myself have accidentily said free trial, just because it flows easily. Does this make it right? No. That is a risk you run into with any consumer product. Sometimes a product is misrepresented on purpose, but the majority of the time it is unintentional. I defy anyone to claim that they have not made any error or accidentily provided inaccurate information. Does this excuse it? No. But no matter what the sales person tells you, printed on the bottom of the receipt is a careful explanation of the return policy. Even if the salesperson does not 100% spell it out, the receipt does. And for those who claim "I did not see it on the receipt" or "the salesperson did not show it to me"...ever since apx Jan 2003, underneath the return and exchange policy info has been a signature line that the customer signs signifying that he is aware of the policies. This is to protect both sides. Plus, even before that signature line was added, the policy was always on the receipt and it is up to the individual to be a responsible consumer and read the fine print. There are bad salespeople in every company but they are certainly not commonplace to this one.
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