- Report: #379136
Report - Rebuttal - Arbitrate
Complaint Review: Select Comfort
Select Comfort6105 Trenton Lane North Minneapolis, Minnesota U.S.A.
Select Comfort Extremely Poor Quality Product! Useless Warranty! Mattress literally falling apart! Minneapolis Minnesota
*UPDATE Employee: HERE IT IS
*UPDATE Employee: Prorated after 1 year is not accurate.
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One year later, the pump stopped working and since the warranty is prorated, we had to pay over $100 for a new pump as well as pay for the return of the bad one.
14 months after the first pump replacement, the pump went out again!
We have been so disgusted with this product and customer service that we just decided to completely get rid of it and get a traditional mattress with a real warranty. Upon us taking apart the Select Comfort, we could not believe what was happening under the cover: The foam overlay that lays over the air mattresses was literally falling apart! The foam was ripped completely off on both sides and split completely down the middle. As it was, it was useless in providing any support and we then new why the mattress was sagging on the sides as well as in the middle. We are not overweight people and there is NO reason for this happening except for extremely poor product quality.
I have never been so ripped off in my entire life!
I am filing a small claims case against them and am asking for the "prorated" amount of the $1200 we paid for it 3 years ago.
We now have an ultra plush pillowtop traditional mattress that is 100 times the comfort and quality of the select comfort ever was.
Elk River, Minnesota
This report was posted on Ripoff Report on 10/07/2008 04:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Select-Comfort/Minneapolis-Minnesota-55330/Select-Comfort-Extremely-Poor-Quality-Product-Useless-Warranty-Mattress-literally-fallin-379136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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