• Report: #260108

Complaint Review: Select Specialty Hospital

  • Submitted: Wed, July 11, 2007
  • Updated: Sat, June 01, 2013

  • Reported By:Shelby Township Michigan
Select Specialty Hospital
159 Kercheval Avenue Grosse Pointe, Michigan U.S.A.
  • Phone: 313-640-2244
  • Web:
  • Category: Hospitals

Select Specialty Hospital Ripoff Refuses to Provide Medical Care Grosse Pointe Michigan

*Consumer Comment: Select Specialty Hospital Grosse Pointe Michigan

*Author of original report: Select Specialty Hospital Refuses to Provide Medical Care

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My father was admitted to Select Specialty Hospital in Grosse Pointe in June 2007 due to a need for intense physical therapy and rehab. At the time of admission he had a tracheostomy and oxygen for breathing. The type of care he needed was very specialized and Select is the only facility in the area that specifically specializes in this type of care. From day one the care he received was beyond horrible. He would wait over 45 minutes for a nurse to attend to his needs, most of the staff was nasty with him and treated him like a child, etc. My mother and I had to be there constantly, as that was the only way we could monitor the care he was receiving. One day when we were there, he was sitting up in a chair and needed to be put back into bed. The aides came in as physical therapy had left for the day, they were going to transfer him on a hard board back to bed, even though he had a broken tailbone. I about lost it and told them they would not do this, they proceeded to slam the door in my face. We battled every single day with this facility, they hire mostly temp employees who do not care about the quality of care they give, we even had one nurse tell us he was a "non-violent" offender. Multiple times I had to contact the CEO Linda Steiger due to the lack of care, she always had an excuse for every concern we had.

Due to his lack of care, he ended up with pneumonia again and was placed back on a ventilator. The doctors agreed he needed to be back in Intensive Care at a hospital. He was transfered back to ICU which was 3 1/2 weeks ago. Now he is again ready to be placed back in a rehab facility. Like I stated earlier, Select has the entire market on this type of care. We were very against sending him back there, but we had no choice, so we chose their facility in Pontiac, as there is a different CEO there and felt that maybe things would be different. A rep from Select came out yesterday to evaluate my father and we were told that the type of care they provide would not be appropriate for my father. Gee it's funny since they are the ONLY ones that specialize in this. We are now faced with the hard decision of putting him in a nursing home where he will certainly wither away and die or putting him in a rehab facility in Lincoln Park, which is about a hour and a half from where we live. Select refuses to provide him the care he desparately needs because my mother and I had the guts to stand up for him and call them out on what was not right. Stay far away from this facility if at all possible, it's the biggest nightmare imaginable.

Lisa
Shelby Township, Michigan
U.S.A.

This report was posted on Ripoff Report on 07/11/2007 09:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Select-Specialty-Hospital/Grosse-Pointe-Michigan/Select-Specialty-Hospital-Ripoff-Refuses-to-Provide-Medical-Care-Grosse-Pointe-Michigan-260108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Select Specialty Hospital Grosse Pointe Michigan

AUTHOR: Kimberly Cory - ()

 We needed to choose a specialty hospital that could handle the many complications that my Mother incurred after major lung surgery and intubation - after her miraculous recovery.   She was doing very well and was ready to be released for weaning and physical therapy.  After being given several options, and researching each, we chose Select Medical in Grosse Point as we believed them to be best suited to handle Plasma Exchange treatment after her life threatening TTP event.  We were told that Dr's were on staff 24 hours a day and believed the hospital was affiliated with Beaumont - WRONG.  The hospital RENTS a floor above the Baumont floor but they are NOT affiliated at all. 

My Mom was doing very well.  She was lip speaking, even after Trake surgery and when we couldnt understand her, she wrote us what she wanted to say in notes - Henry Ford Macomb told us she was ready to go and Select Medical finally had a bed available so she was immediately transpoted.  This was Thursday evening.  We arrived to get her settled in and were pleased with the staff.  We met with the Nurses and Respiratory Specialists who would care for her that evening and left her feeling confident she was in good hands.  We went home and returned the following morning (Friday) and visited all day.  At some point we had a family meeting with all of her caregivers who explained her treatment plans and future home requirements.  She was comfortable and happy - had been weaning well and was working with us by moving her arms and legs, pushing them against our hands - working on her own physical therapy.  We left her around 7PM and returned the next morning by 9.  At some point, she was given an x-ray in bed.  She was distressed and agitated.  Weekend crew was working so the original staff we met was off for the weekend.  She complained that her back hurt her badly, wanted us to remove what she thought was pillows behind her back but there were no pillows there.  She was in so much pain she scared the hell out of us by trying to climb out of bed, even getting as far as getting her legs over the edge.  She was severely angry and stressed.  We tried to get the nurses to help but her vitals were reading fine on the screen - they said she was fine.  With the many details that evolved during the day, it is difficult to capture them all.  Eventually her face began to swell - it swelled so much that she was unrecognizable, we screamed for the nurses who finally came in.  We left the room at their request and before we knew it there were 7 of them in there with her.  We heard them calling for a Doctor but nobody was in the building.  By the time this was all over we entered the room and the 7 nurses had her intubated again.  She was not doing well at all, we were horrified.  Eventually she was transported downstairs to 2nd floor in the Baumont Critical Care unit where they worked diligently with her.  In less than 24 hours she was gone - Septic Shock. 

We are searching for other families who have encountered the same or similiar situation with their loved ones.  This is an absolutely devestating result for our family who felt with 100 percent confidence that she was coming home and we would again enjoy our daily communication and companionship with our Mom.  Despite everything she had been through, we knew she would be ok and it didn't happen. 

We are angry beyond angry.  Her transfer was planned and supposed to be uniform.  We were promised her charts would be studied yet the weekend crew knew nothing of her history.  There was no continuation of treatment from Henry Ford to Select Medical - new Doctors, new treatment plans - completely all wrong!  Infectious Control Dr took her immediately off of antibiotics because he felt CDIFF could come back, yet she developed an unknown infection.  Pneumonia had again surfaced but was un-treated.  Urine changed color but it was fine.  Oxygen level at 97% on monitor but blood test came back low so Nurse WITHOUT Doctors orders (Kim) turned oxygen up.  All the while the oxygen was diverted into her body rather than into her lungs.  Nurses said everything was fine all day Saturday -  Our many complaints all day went ignored.  You know, when you spend a month in the hospital with your loved one babysitting with no medical experience you tend to learn alot real fast.  What are you supposed to do to get someone who is supposedly educated to listen to you, take a gun?  I lost my best friend on Sunday, May 19, 2013 and we are not done.  We will be re-living this experience for the rest of our lives.  Text (((ROR redacted))).  Help me make this wrong right for the next loved one's family who blindly trusts this hospital and help us prevent this from ever happenening again.  The devestation is beyond acceptable!

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#2 Author of original report

Select Specialty Hospital Refuses to Provide Medical Care

AUTHOR: Lisa - (U.S.A.)

While this is not technically a "ripoff", I didn't know where else to post this and let people know how horrible this company is. Select Speciality is a nationwide company that has hospitals that specialize in Long Term Accute Rehab for patients. In the Michigan area, they are really the only hospital that specializes in this type of care. My father was a patient at the Select Specialty Hospital in Grosse Pointe, Michigan in June 2007. He had been transferred from Troy Beaumont where he was in ICU for over a month and on life support. He was finally stable enough to be moved and Select Specialty was the facility recommend for his care. My father has some very complex medical problems including a tracheostomy that required him to be on oxygen and a broken tailbone. He went to this facility in the hopes of weaning off the trach and oxygen and getting intense physical therapy so that he could lead the normanl life he had before his slip and fall in April. Right from the get go we had major issues with this facility. The staff if made up of mostly temp agency workers, which we never knew about until it was too late. Being temp workers, they do not have the pride or care about the patients and it shows tremendously. From day one my mother and I did nothing but fight and argue with the staff. Due do my dad's broken tailbone, he has to be moved very carefully. Well physical therapy had him in a chair and then left for the day, so the aides had to put him back in bed. They asked us to leaved the room, so we did and next thing I know I see this aide walking down the hall with this big hard board, they were going to put my father on this board to move him. Well I about went through the roof and told them they absolutely will not be moving him like that, the aide said too bad, that's the way they move him and proceeded to slam the door in my face. This was only one of numerous incidents that happened on a daily basis at this facility. Everytime my dad would ring for a nurse it would take between a 1/2 hour and 45 minutes every time for the nurse to even come. Now keep in mind, this is a very small facility, only 30 beds, so there was no way that this was due to the nurses being too busy. We constantly observed them sitting at the nurses station talking about personal isses. One nurse we had told us he was a "non-violent" offender, this is just who I want taking care of my loved one. Another nurse refused to call the doctor when we questioned why my dad was bleeding in two areas, I ended up having to call a different Select location to get advice on what to do. Select's CEO Linda Steiger had an excuse for every single complaint we had, it was never the facility's fault. We finally ended up having a meeting with the CEO, the Nursing Manager, a case worker and supposedly my father's attending physician. Instead a physician that had seen my dad one time came instead. When we tried to voice our opinion that he was way over medicated and we were seeing a decrease in his health, the doctor, CEO, and Nurse Manager had the nerve to tell my mother and I that my dad was depressed and had given up and that we need to face the fact that he will not get any better and wants to die. Funny since we had been with him for almost 2 months by that time and knew exactly when things weren't right with him, he has a major sensitivity to narcotics and cannot tolerate much. We demanded he be taken off the narcotics, the doctor did not want to, but we did not let up and the next morning he was taken off the narcotics. By that afternoon it was like he was a completely different person, so we did know our family member best. Unfortunately he started taking a turn for the worse, we saw it the day before and mentioned to the nurse that his blood pressure was very high for him and that he was having bloody secretions from his trach tube, she ignored us and did nothing. The next morning we get a call that he is back on a ventilator, no explanation as to why, nothing. When we asked the nurse to speak with the doctor she told us we would have to wait until 2:00pm, when it was 9:30am at the time. We demanded he be moved out of the facility immediately, which was done and he was rushed back to Troy Beaumont ICU. He was evaluated and we were told the Pneumonia had come back and his blood pressure was dangerously high and he was dehydrated, basically Select did not give him the proper care. It has been almost a month since this happened and this week he was finally stable enough to again be moved to a rehab facility. Now keep in mind that Select Specialty has the market on this type of care in Michigan, we did not want to send him back there, but we really didn't have much choice, so we decided to try the facility in Pontiac instead since there was a different CEO there. Well they turned us down saying that the type of care they provide was not appropriate for my father, real funny since this is exactly what they specialize in. They refused to take my dad due to the simple fact that we opened our mouths and questioned the care. So simply put, they are refusing to provide my father with the care he needs to stay alive. If you ever have to have a loved in one of these facilities, stay far away from Select Specialty, it is nothing but nightmares and heartache.
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