- Report: #1133417
Report - Rebuttal - Arbitrate
Complaint Review: Selene Finance
Selene FinanceHuston Texas , Select State/Province USA
Selene Finance - Mortgage 'servicers' Mortgage predators - if your mortgage is serviced by them get a lawyer ASAP Huston Texas
*Consumer Comment: Similar Issue
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My family had been fighting to keep two residences, renting one out and living in another out of state. thanks to a series of bad tenants we were financially struggling, but keeping the mortgage paid UNTIL...
We recieved notice that our mortgage servicer had been changed to selene finance - on the very same day the payment was due. We immediatly called selene finance, the new mortgage servicer, and explained since the check had gone out in the mail to the old mortgage servicer we had to wait for its return before we could pay them. They agreed verbally on the phone and claimed it would not be a problem since they cant charge late fees until 60 days after taking over the mortgage. This statement was true legally (they cant charge late fees as per the law) but not true of their procedures- They immediately started charging us fees almost daily, late fees, contact fees, property inspection fees, etc, etc, etc.
They started their relation with us with at LIE (about their procedures) and proceded to do everything in their power to prevent ease of communication (only one person, who was never available, was allowed to talk to us about our account, and that person changed without notice at least twice). And they proceded to immediately ding our credit reports, begin harrassing collection methods, etc.
When it was finally too much for us we tried to sell the condo, they delayed in every possible way dealing with the real estate agents and refused two offters on the property.
We finanly had enough of the headache and tried to offer them a deed-in-lieu settlement. They refused saying that we had to jump through their financial paperwork hoops- legally untrue. So here we sit, every day loosing the good credit we spent years building up, waiting for them to finally foreclose on what used to be our property.
Why did they lie to us? Why are they not taking the property? I have discovered that they get paid for every non-performing (non-paid) mortgage in their porfolio with mortgage insurance, and fees that they sell to credit collection agencies. Then when the mortgage insurance and credit collection agencies income runs out, they sell the mortgage to a new company to forclose on or not - for pennies on the dollar of actual principal due on the mortgage- Thats why they wont short sell, or negotiate a deed in lieu or in any way be reasonable with any home owner.
Their behavior is (mostly) legal but bordering on the illegal and definetly immoral. They are liars and con artists every single person working their- or at least they knowingly work for a company whos main income is lies and con-artistry. And oh, how artfully they scrape just barely over the line into illegal acts that get them the biggest returns...Far bigger than the fines they might be hit with.
This report was posted on Ripoff Report on 03/25/2014 08:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Selene-Finance/Select-StateProvince/Selene-Finance-Mortgage-servicers-Mortgage-predators-if-your-mortgage-is-serviced-1133417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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