- Report: #533928
Report - Rebuttal - Arbitrate
Complaint Review: Self Moves USA
Self Moves USA11654 Plaza America Drive, #294, Reston, Virginia 20190 Purcellville, Virginia United States of America
Self Moves USA Self-Moves USA Three-day delivery in only 14 days, if you help the President of the company find the truck. Purcellville, Virginia
*Author of original report: Factual Inconsistencies in Rebuttal
*REBUTTAL Owner of company: Total Lies
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DO NOT USE SELF MOVES USA. It's a broker scam run by a husband/wife who don't take your calls or perform customer service.
My belongings were sent in the exactly wrong, opposite direction, across the country. It took ME dozens of calls to truckers in the middle of the night even find them. Self Moves did nothing the entire time, other than tell me this "happens all the time." Then my shipment sat in a warehouse somewhere for 5 days while I paid for hotels/bought clothes to wear to work/lost countless hours begging for Self Moves to fulfill their contract and ship my things. $1000 later I am still without my property and sleeping on the floor.
The president Kevin Miller finally called me back after I left him 10 voicemails and informed him I'd called the BBB and the local news station to do a story on moving company scams. He said he really didn't care: it was pay up front and though my shipment was 9 days late so far, he wrote the contract to say "estimated" ship date because that could mean any date. (REALLY - I was in shock to actually be hearing this from a crappy company in the middle of a recession.) Then he said calling the BBB didn't matter to him. He just "sends paperwork in disputing it" and they "remove the complaints." Clearly they don't remove them all, since his company has 22 logged complaints just this year.
I still don't have my things. Who knows if I ever will. And who knows how damaged they'll be after going across the country by Self Moves' admitted error.
DO NOT USE THIS COMPANY -- IT IS A TOTAL AND COMPLETE MOVING BROKER SCAM. If you use them after reading this, I'll bet you another $1000 your things don't arrive on-time and in the condition you loaded them in.
This report was posted on Ripoff Report on 12/04/2009 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Self-Moves-USA/Purcellville-Virginia-20132/Self-Moves-USA-Self-Moves-USA-Three-day-delivery-in-only-14-days-if-you-help-the-Presiden-533928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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