• Report: #854050

Complaint Review: SellBackYourBook.com

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  • Submitted: Wed, March 14, 2012
  • Updated: Wed, May 02, 2012

  • Reported By: MsRipOff — clifton New Jersey United States of America
SellBackYourBook.com
Internet United States of America

SellBackYourBook.com DO NOT SELL YOUR BOOKS! SELLBACKYOURBOOK.COM is a SCAM!!!! Internetwww.sellbackyourbook.com, Internet

*Consumer Comment: After calling them, I got my money in 2 hours

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DO NOT SEND YOUR BOOKS TO THIS COMPANY!!!  I sent out my books on February 6, 2012 and have yet to receive a confirmation email, nor payment.  I have written numerous emails regarding this and have kept being met with the same answer: sometimes it takes 2-3 weeks for the post office to deliver the books to their office.  Its a month and a half later.  Waiting on their reply this time!  They are a scam!  I thought I did my due diligence and reviewed the company thoroughly before sending out my books, but I was wrong.  I am out both the books I was selling, and the payment.  In my opinion, they scam some of the people, some of the time-so you're taking a chance by selling your books with them.  I would sell elsewhere!

This report was posted on Ripoff Report on 03/14/2012 08:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/SellBackYourBookcom/internet/SellBackYourBookcom-DO-NOT-SELL-YOUR-BOOKS-SELLBACKYOURBOOKCOM-is-a-SCAM-Internet-854050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

After calling them, I got my money in 2 hours

AUTHOR: BizNinja - (United States of America)

I understand your frustration. I got a quote on about 15 books from them, but by the time I got them ready to be packed and shipped, I had to get another quote (not my highest priority). I did this twice before sending in the package, and this caused some confusion with their system.

After about 2 months of waiting, I went to their website to investigate how to complain. I was virtually met by Adam in a chat box, who tried to find my order based on my details. He was unable to fully verify receipt of my order, but based on the packing list number I gave him and a few book titles, he agreed to fully give me the price on the most recent quote, and he had the money in my Paypal account within 2 hours after my complaint.

I think their processes and procedures need a bit of ironing out, but based on the attention Adam gave me, I think they're truly trying. They certainly aren't a rip off, my Paypal account proves that, and honestly, I'm glad to get my shelf space back and make a few bucks at the same time.

Have you tried contacting them? If not, try calling them with your packing list ready. Good luck!
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