- Report: #154390
Report - Rebuttal - Arbitrate
Complaint Review: Senior Healthcare Consultants, SHC Marketing
Senior Healthcare Consultants, SHC Marketing4545 Fuller Drive Irving, Texas United States of America
REVIEW: Senior Healthcare Consultants Customers & independent consultants can feel confident and secure when doing business with RJR / SHC ~ Senior Healthcare Consultants has a proven track record of developing excellent consultants to aide and advise the ever increasing senior population in relation to healthcare needs and the constantly changing Medicare landscape. Irving Texas
*UPDATE... Rip-off Report Investigation: RJR / SHC ~ Senior Healthcare Consultants pledges to resolve complaints. Commitment to Rip-off Report Corporate Advocacy Program & receives a positive rating achieving total customer satisfaction through excellent service...Feel confident & secure when doing business with RJR / SHC serving ov
*UPDATE EX-employee responds: OMG - SHC is a JOKE!
*UPDATE Employee: The Facts
*UPDATE EX-employee responds: Becky is 100% Right, "Jack" is RJR
*UPDATE EX-employee responds: You Don't Know Jack
*UPDATE EX-employee responds: You Don't Know Jack
*UPDATE EX-employee responds: You Don't Know Jack
*UPDATE EX-employee responds: You Don't Know Jack
*UPDATE Employee: Rebuttal to disparaging remarks
*Consumer Comment: I would like to know more
SPECIAL UPDATE: September 30 2012: Senior Healthcare Consultants remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Senior Healthcare Consultants is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Senior Healthcare Consultants has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Senior Healthcare Consultants has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Senior Healthcare Consultants remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Rip-off Report REVIEW: EDitor's Comment: Rip-off Report REVIEW: RJR / SHC ~ Senior Healthcare Consultants (www.shcmarketing.com) gets a EXCELLENT RATING in customer support from Rip-off Report and continues to be an industry leader in fulfilling its commitment to provide excellent customer service. RJR / SHC ~ Senior Healthcare Consultants pledges to resolve all valid complaints from former consultants and address representative issues. Initially this EDitor had concerns about RJR / SHC ~ Senior Healthcare Consultants, but after investigating Senior Healthcare Consultants it quickly became apparent that the numbers speak for themselves; with the amount of Clients (SHC has served over a quarter of a million people) there was virtually no negative customer reports found. The minimal number of reports came from former consultants. With thousands of representatives and 250,000+ clients, Senior Healthcare Consultants is bound to be the subject of a certain number of complaints about agent conduct, as well as product or administrative complaints.
Rip-Off's review found such complaints, but importantly also found that RJR / SHC ~ Senior Healthcare Consultants is committed to resolving such complaints quickly and doing everything possible to satisfy its Consultant team as well as their clients. It also takes appropriate action against any of its representatives who are found to have conducted themselves improperly or unethically. We believe that the number of complaints against this company, whether through the Internet or other channels, is extremely small when put into the context of its large size. Most big companies would never commit themselves like Senior Healthcare Consultants has.
Read our investigative Report and Senior Healthcare Consultants commitment to 100% consumer satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
RJR / SHC ~ Senior Healthcare Consultants provides products and services through independent consultants. Senior Healthcare Consultants has a proven track record of developing excellent consultants to aide and advise the ever increasing senior population in relation to healthcare needs and the constantly changing Medicare landscape. Through meeting directly with seniors and discussing their individual needs and goals a SHC ~ Senior Healthcare Consultant is able to suggest a customized strategy for seniors to avoid the pitfalls of ever increasing medical costs. This EDitor found RJR / SHC ~ Senior Healthcare Consultants' business opportunity is attractive to people from many different backgrounds, and success comes from following their tried and proven systems, and a company that he can feel comfortable giving his stamp of approval to.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Senior Healthcare Consultants, SHC Marketing How life really is with SHC.. without rose colored glasses Irving Texas
I am the wife of a former employee of Senior Healthcare Consultants. It was the most stressful time of my life. When my husband signed onto this company, he was given many false statements and a lot of unanswered or sugar coated answers about this company.
First, he was told that he would be working Tuesday thru Friday, many long hours 7am to 8pm. That was not the problem, he was expecting to work long hours to get this off the ground. But instead of Tuesday thru Friday, it was all Monday morning online training with SHC sales director Mr. Douglas. Then calling their clients to see if they changed their banking draft to be charged to Central Reserves from their previous Medipay insurance, along with ,if they had received there new policies. That is if they got off the online training at a reasonable time in the afternoon.
Then it would be to wait to see when the leads for appointments for the following day would be posted to SHC website, which would usually be posted after 8 pm. Then, get directions for each appointment, then call your team leader to discuss each appointment and the insurance that they had. They constantly stated that all these other insurance was crap and how that the insurance that SHC marketed was so superior to the others.
Except one time my husband was selling Central Reserve and the client he was meeting the next day had United Teacher insurance, he was told the same old thing about how this company can drop you at anytime, they are an old block and bah, bah, bah. The problem was that United Teachers is an insurance that SHC sells for. I guess if his appointment had Central Reserve as their insurance instead, he would have suppose to do the company line on that insurance company was crap just to get the sale for United Teachers. Ok.. sorry I went on long about that, but that about the time my husband starting questioning a lot of SHC ethics.
Now back to the week with SHC, on Tuesday thru Friday he would be on the road usually by 7:00 am that is after talking to the team leader one more time before he left. He would have usually 4 appointments set each day, he would get to the house then have to talk his way into the house after the client instance that they had told the person that called to not send anybody to their house. Oh by the way, do not question the call center, it is you fault that the person did not want to see you. After you have to pay for each of the appointments, no matter if you saw the client or not.
He got home around 8:00 pm, then the fun began, he would have to go online for the 8:30 meeting that would last till at least 10:30. Same old bull crap about, how the clients are just liars when they state that they did not set the appointment, and how to make the senior citizen feel that if they do not change that it will be end of the world for life as they know it. This always weight on my husband mind.
Then he would get off the meeting only to fax his notes that he had taken in the meeting to the head honcho that was in charge of the meeting, then fill out his paperwork for each policy he written and faxed them in, then call the team leader to go over each appointment that he had the next day after getting directions online. He finally made it to bed around 11:30 to 12:30 each night. What a life, or should I say no life.
This company is not family friendly, in fact they brag about time. SHC management always states Sleep fast, work hard and a stupid saying of Follow blindly. You have no life and Do not question ANYTHING.
Then, I have a major problem with this MR thing, my husband and I have always respected my superiors at work, but they expect to be called MR. so and so all the time, do not call them by their first name. What an ego problem, this company only has about handful of managers. This is not a large corporation.
Something that did scare me about this company, it was the night that MR. DALE (the owner of SHC) was on the online meeting and did this Mr. Jeckel, Mr. Hyde routine. He first started out with this good job speech, and then all of a sudden he changed to a rant about how everyone was crap (thats a nice word for what he was using) and then there was also an email he forward to everyone about how is father (Mr. Dale Sr.) was trying to steal SHC employees from him and he was going to sue his father and keep him in court until it broke his father. He seems to be on some kind of major drugs or on the SHC kool aid.
My husband talked to two different people at the office in Texas (the only office) and they both stated that MR. DALE does not talk to anyone in the office, only management. What is that?
Sorry I went on so long, but I felt it was necessary to let people know a little of what to look forward too. Please don't fall for the just go to the website to read the secret testimonial. What is that all about, they had to set up a secret testimonials from the management. Before signing with them, ask them for 5 names and telephone numbers of employees that have been there for more than 3 months and not a team leader or management (too much of the company line). And then call to see how they feel, I bet SHC will not finish you these names. They might not have 5 employees that have been there for that long.
Becky Louisville, Kentucky
This report was posted on Ripoff Report on 08/20/2005 02:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Senior-Healthcare-Consultants-SHC-Marketing/Irving-Texas-75038/REVIEW-Senior-Healthcare-Consultants-Customers-independent-consultants-can-feel-confide-154390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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