- Report: #1106684
Report - Rebuttal - Arbitrate
Complaint Review: Senior Life Insurance Company
Senior Life Insurance CompanyPO Box 2447 Thomasville , Ga 31799, Select State/Province USA
Senior Life Insurance Company Shady Low Down Heartless Unscrupilous Scam for Life Insurance Thomasville Georgia
*Author of original report: Over My Dead Body .....
*UPDATE Employee: Senior Life Insurance: Highest Ethics & Integrity
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I purchased Life Insurance from this company through an agent. The premiums seemed to be pretty high but I thought I was getting good coverage. I wrote a check to cover the first month premium and was told that my monthly premiums would automatically be deducted from my same checking account I wrote the first check on. This was fine with me. Approximately a month later I was told by my agent that I was behind in my second payment even though it was just the 3rd of December. I was puzzled because I knew I had money in my bank account .
I checked my bank account and found out that the first month premium's chec k was promptly cashed by Senior Life. No other drafts was ever attempted at this time of December 5. I started to become suspicious at this point because I never received a policy in the mail, only a letter demanding I mail mymonthly premium in.
My agent suggested I give the company a call which I did. I spoke to someone in customer service and was told that a policy was mailed to me on November 12, 2013which I never received. She also told me a payment had posted on my account for the month of December. She told me she would reissue the policy. I asked if it could be emailed or faxed, she said they do not email nor fax any information to cusotmers.
A few days later I received another letter from Company requesting I mail my premium into the company for the month of December !!! I then checked with my bank and no draft or monies for the insurance premium was taken out of my account except for the initial check that was cashed in November.
I called Senior Life again and got a different customer rep named Michelle, she told me that my account was paid for November and December and to just disregard the notices I received. I informed her that i was starting to feel uncomfortable with this company and if I did not receive my policy in the mail and this payment issue was not cleared up I would cancel my insurance and demand any monies back. She then informed it was too late to get back any monies because I only had 20 days to look over the policy before it went into full effect !!! I then explained to her thre was no way of me knowing this since I never received a policy. I asked her if the policy was sent certified and or trackable, She claimed it was but when I aske her for confirmation she said I would have to go through a manager.
I do not understand their motive what their motive could possibly be but I am now convinced it cannot possibly be good. I contacted my bank and they have no recorddenying a payment for my life insurance to this company . They cannot put a Stop on a payment that has not been submitted so I must check my account every day. I am writing to company to cancel my policy effective immediately. I feel sorry for the people that have policies with this company and can only imagine what may happen when it is time for a policy to be paid out to beneficiaries.Eithr this company is grossly inept or they are purposely scamming the customers.
Last word of advice, save your money and deal with reputable insurance companies .
This report was posted on Ripoff Report on 12/13/2013 07:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Senior-Life-Insurance-Company/Thomasville-Ga-31799-Select-StateProvince/Senior-Life-Insurance-Company-Shady-Low-Down-Heartless-Unscrupilous-Scam-for-Life-Insuran-1106684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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