- Report: #993951
Report - Rebuttal - Arbitrate
Complaint Review: Sensible Home Warranty
Sensible Home WarrantyInternet United States of America
Sensible Home Warranty Home Warranty Company Doesn't Honor Their Contract Internet
*Author of original report: Sensible Home Warranty Still No Reimbursement
After 3 or 4 go arounds with this they tell you... you know... you could get your own contractor and we'll reimburse you for an approved repair... I get my own contractor, I get the repair cost approved by them, submit an invoice and am told it will take 6-8 weeks for a reimbursement. While this is unacceptable I'm told ... there's nothing we can do - that is their policy and so I wait.... and wait... and wait.... It's 3 months and I still don't have my reimbursement. I was told my checks would be in the mail on Dec 31st 2012. It's now January 9th 2013... no checks and no response from them despite several emails.
Calling their customer service results in a run around and you can not speak to anyone of authority. Everyone apologizes and tells me they'll take care of it... but noting happens.
Avoid, avoid and..... avoid this company.
This report was posted on Ripoff Report on 01/09/2013 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sensible-Home-Warranty/internet/Sensible-Home-Warranty-Home-Warranty-Company-Doesnt-Honor-Their-Contract-Internet-993951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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