• Report: #832473

Complaint Review: Sensory University

  • Submitted: Wed, February 01, 2012
  • Updated: Thu, February 09, 2012

  • Reported By: Adam M — Union City California United States of America
Sensory University
4992 Bristol Industrial Hwy Buford, Georgia United States of America

Sensory University Todd Kuneyl Item arrived damaged, seller refused to do anything, terrible customer service. Buford, Georgia

*Author of original report: Refund issued

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My sister bought my autistic son a toy from this site for Christmas.  The toy arrived damaged.

I contacted the seller, requesting a replacement since it did not appear to have been damaged during shipping, but rather before shipping, due to the fact that the shipping container was unblemished.  If it was damaged during shipping, the only reason would be that it was not packed correctly.

I contacted the seller and received a reply from someone named Todd Kuneyl, saying that he would notify their warehouse.

After waiting over a month, I contacted the seller again, stating that it had been over a month, I had not heard anything, and that I felt I had been ripped off.

I was advised by the person who responded, Michael Barnes, that Todd Kuneyl was on vacation.  Michael immediately became combative and accused me of making "rude statements".  He advised me that the item must have been damaged during shipping, and therefore they would not replace it or refund my sister's money.

I reiterated that it did not appear to be shipping damage and even sent a photo of the item box that showed the crushed corner.  I also stated that the item wholesaled for about $4, and that their charging my sister $21 for it was "highway robbery".

My sister intends to stop payment on her credit card, but I just wanted to post here in case anyone else was planning to do business with these people.  They overcharge, and have abhorrent customer service.

This report was posted on Ripoff Report on 02/01/2012 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sensory-University/Buford-Georgia-30518/Sensory-University-Todd-Kuneyl-Item-arrived-damaged-seller-refused-to-do-anything-terrib-832473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

Refund issued

AUTHOR: Adam M - (United States of America)

The company has issued a full refund.
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