- Report: #720621
Report - Rebuttal - Arbitrate
Complaint Review: Sentry Surveillance | Ripoff Report Verified™ …businesses you can trust. Sentry Surveillance a Georgia Corporation servicing 17 states with security, surveillance needs. Full line of CCTV equipment, service, financing. Sentry Surveillance delivers entire system, handles installation, compatibility, start to finish, providing world class technical support & five year fix or replace warranty.
Sentry Surveillance840 Shallowford Road Kennesaw, Georgia United States of America
Sentry Surveillance REVIEW: Sentry Surveillance clients, feel safe, confident & secure when doing business with Sentry Surveillance, Inc. Sentry Surveillance, Inc. dedicated to client satisfaction, exceptional client experiences & success. Pledges to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. Atlanta, Houston, Dallas
*UPDATE: Sentry Surveillance pledges their commitment to always improving their operations by joining Ripoff Report’s Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Sentry Surveillance is recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Sentry Surveillance for its dedication to excellence in customer service.
Ripoff Report’s discussions with Sentry Surveillance have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Sentry Surveillance listens carefully to their client's concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Sentry Surveillance’s principal, Mr. Steve Dimitrious, has informed us that his personal philosophy is that his clients are a precious resource. [continued below]....
Another top executive of the company told us that Mr. Dimitrious's personal business philosophy is based on the premise that strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Sentry Surveillance's mission statement says it all: “Our goal is to help businesses realize their lost revenues and provide a solution that will not only positively impact their bottom line but also provide peace of mind.” One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads:
"We have been extremely happy with Sentry for the last several years. The equipment is state of the art and if we have any problems they have been able to remedy the situation almost immediately. All of their support and sales staff are good people and we are happy that we are dealing with such a good company.”
"We originally started July 2004 with Sentry. Over the years we have made many changes due to enlarging and changes in equipment. Sentry has worked with us on making changes and stood behind their service and equipment warranties. No pushing to buy what we don;t need but available to answer inquiries.”
The information provided in this report below is based on comments made by Chris Allen, the General Manager of Sentry Surveillance, during an on-site inspection held by a third party verification company with no biases toward Sentry Surveillance.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Sentry Surveillance is a company that provides custom designed closed circuit television systems for businesses. Leads are typically acquired through major lead sources, with the most notable being Dun & Bradstreet. A typical customer experience starts with Sentry Surveillance reaching out to a potential customer to explain their services and products and determine if the customer has a need or interest. From there, if the customer is interested in the services, Sentry Surveillance then meets with the customer in person to explain the options and products available. Once the potential customer has decided Sentry Surveillance’s services are right for them, a professional installation is then scheduled, equipment is installed, and the customer is trained on how to use the equipment.
SENTRY SURVEILLANCE, INC. - CUSTOMER SUPPORT RESOLUTIONS
A typical complaint Sentry Surveillance receives from customers is that the customer doesn’t feel they were serviced in a timely manner. “[When] that’s brought to our attention, we make it a priority and get a technician out there right away. That’s typically the only complaint we get,” states Chris Allen, the General Manager for Sentry Surveillance. Once a complaint is resolved, an in-office manager follows up with the customer after the technician has completed his work to resolve any issues; additionally, all customers are given a once-a-month follow-up to ensure that they remain satisfied with the products and services. Sentry Surveillance monitors their internal business practices to ensure that they are doing everything they can to ensure the satisfaction of all their customers. “Being in business for 21 years, the systems have been put in place, and the checks and balances have been put in place to make sure all customers are taken care of the best we can,” states Mr. Allen.
Since receiving complaints on Ripoff Report, Sentry Surveillance has since learned that both complaints lodged against them were either from a disgruntled employee or regarding a former employee. The customer who posted the complaint about the former employee also stated that they did not feel that they received what they were promised or in a timely manner. Mr. Allen states that this customer was issued a full refund and the employee was terminated. “One [complaint] is regarding a former employee. He is no longer with the company… The second [complaint] was from a disgruntled employee who rashly decided to use Ripoff Report to address his frustrations. He immediately made a retraction,” states Mr. Allen.
Sentry Surveillance recognizes the value of working with Ripoff Report and its Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “It gives us a chance to actually solve a customer’s issue,” states Mr. Allen. “The company has been in business over 20 years. Ripoff Report has three complaints. I think that speaks for itself,” states Mr. Allen.
SENTRY SURVEILLANCE, INC. / Statements from the owner and management
"It is my commitment to existing and future clients that Sentry Surveillance will not forget that honesty, integrity, a quality product, and dedicated unsurpassed service is what brought us to where we are, and the same will continue to take us forward.” ~ Steve Dimitrious
"There was, and still is, a tremendous need for CCTV in businesses. We found that through the use of CCTV, customer service and overall operation could be greatly enhanced. Businesses could stop shrinkage as well as prevent burglary and armed robberies" ~ Joe Lowe
Sentry Surveillance’s installation team have expressed that they feel very confident doing their job. The project manager at Sentry Surveillance stated "We use the latest industry standard methods to install and maintain our equipment. Whenever new methods of installing or repairing equipment become available we are quick to adapt these new technologies to increase customer satisfaction.”
Sentry Surveillance takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Sentry Surveillance is a great place to work. Everyone there is very positive and there is an open door policy with management so its easy to address any concerns I may have." Ripoff Report was pleased to learn that Sentry Surveillance’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
SENTRY SURVEILLANCE, INC. - UNMATCHED COMMITMENT TO SERVICE
"With our comprehensive CCTV solutions, you’ll experience five worry-free years of repair, assistance, and replacement. Our technicians can often preform these tasks remotely, so you won’t have to wait for someone to arrive on-site. Factory trained Sentry Surveillance Technicians will also show you how to use the system from day one.”
SENTRY SURVEILLANCE, INC. - EMPLOYEE MANAGEMENT
"Effective management of employees is the key to any successful business. A Sentry Surveillance RealEyes Digital Video Security System is a great tool to help you manage your workforce. With it you can train your employees, ensure they are doing the tasks you've given them the way you want it done, or even make sure they are working on those tasks even when you're not on-site! Add audio to your system and easily confirm your customers are being treated right. Let your employees know that you watch your cameras and you will be surprised just how much more efficient your workforce becomes. Employees work harder when they know they are being watched!”
STATED IMPROVEMENTS FROM SENTRY SURVEILLANCE.
Sentry Surveillance recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, Sentry Surveillance has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Sentry Surveillance, Ripoff Report is convinced that Sentry Surveillance is dedicated to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Sentry Surveillance Kennesaw, Georgia
Where to begin.....(coming from an employee)
This company sells and installs security camera systems.
They do have the best warrenty in the industry: 5 years parts, 1 year labor. But take a look at how much you are paying and it does not seem that great. They do 99% of their sales/installs by leasing them out to customers. The lease is done by a 3rd party company. Just to give an example of how much you are getting screwed: I recently installed an 8 channel DVR and 1 camera at a customer's location. They have to pay $236/month for 60 months. That is $14,000!!! For that amount of money you can go out and buy a new DVR, 8 cameras and everything you would need to install it every year for 4 years. Also, read the lease terms and fine print carefully. It may say you will pay $236/month but they have to add on tax and an insurance fee on top of that. All of that can raise your payment by $20/month.
The warrenty basically covers the equipment if it fails by itself. It does not cover damage by people or weather (lightning strikes). At a customers a kid threw a rcok at an outdoor housing and broke it. Not covered under warrenty. For the $30 housing, the company charged the customer $250 for a new housing, $75 to install it ($75/hr, 1 hour minimum), and a $29.95 trip charge. Their total profit from the 1 hour of work: $325. I also installed a lens on a camera at another location. The lens cost $60, they charged the customer $345.
Are you wondering where all of your money is going? Well they have a staff of about 50 in their office in Kennesaw, GA. About half of those are telemarketers. They do build the DVR's in the office but not everything is done there. They pay a company called RealEyes to design their remote viewing software and dashboard. They also now "manufacture" their own cameras. Basically they have another company make them and we pay them to put our name on them. To be honest, they are not any better than ones that Sony or Samsung or JVC make.
As to working fro them.....be weary. They will give you a truck allowance of $125/week. With gas prices and how much you will drive this will not cover all of your expenses. I have gotten $1550 this year so far for my truck allowance. I have spent over $2500. They refuse to give me more even though gas prices have doubled since I started. They also do not care how long you work there. They will never give you a raise. I have been with the company for 2 years. The Lead Tech in Houston (I am also a Lead Tech, in Chicago) has been there for 13 years. We make the same amount of money. They go through techs like crazy and only hope you are dumb enough to stay for a long time. I am quitting in 2 months.
Also, if you work for them do not let them tell you that you are an exempt employee. Techs do not meet the guidelines for exempt status. They must pay overtime for any hours over 40 in a week.
I have turned them in to the Illinois Department for Labor-for unpaid overtime, OSHA-for work safety violations, and the IRS-for tax evasion (long story).
Overall, the company and its services are just way overpriced. The same quality can be found for much cheaper.
This report was posted on Ripoff Report on 04/21/2011 08:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sentry-Surveillance/Kennesaw-Georgia-30144/Sentry-Surveillance-Kennesaw-Georgia-720621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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