- Report: #780471
Report - Rebuttal - Arbitrate
Complaint Review: Sentry Surveillance | Ripoff Report Verified™ …businesses you can trust. Sentry Surveillance a Georgia Corporation servicing 17 states with security, surveillance needs. Full line of CCTV equipment, service, financing. Sentry Surveillance delivers entire system, handles installation, compatibility, start to finish, providing world class technical support & five year fix or replace warranty.
Sentry Surveillance840 Shallowford Rd Internet United States of America
Sentry Surveillance REVIEW: Sentry Surveillance dedicated to total customer satisfaction. Sentry Surveillance's past and current approach to business is focused on providing the highest quality surveillance solutions for their customers nationwide. Five worry-free years of repair, assistance, & replacement. Atlanta, Houston, Dallas
*UPDATE: Sentry Surveillance, Inc. pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Sentry Surveillance, Inc. recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Sentry Surveillance for its dedication to excellence in customer service.
Ripoff Report’s discussions with Sentry Surveillance have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Sentry Surveillance listens carefully to their client's concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Sentry Surveillance’s principal, Mr. Steve Dimitrious, has informed us that his personal philosophy is that his clients are a precious resource. [continued below]....
Another top executive of the company told us that Mr. Dimitrious's personal business philosophy is based on the premise that strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Sentry Surveillance's mission statement says it all: “Our goal is to help businesses realize their lost revenues and provide a solution that will not only positively impact their bottom line but also provide peace of mind.” One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads:
"We have been extremely happy with Sentry for the last several years. The equipment is state of the art and if we have any problems they have been able to remedy the situation almost immediately. All of their support and sales staff are good people and we are happy that we are dealing with such a good company.”
"We originally started July 2004 with Sentry. Over the years we have made many changes due to enlarging and changes in equipment. Sentry has worked with us on making changes and stood behind their service and equipment warranties. No pushing to buy what we don;t need but available to answer inquiries.”
The information provided in this report below is based on comments made by Chris Allen, the General Manager of Sentry Surveillance, during an on-site inspection held by a third party verification company with no biases toward Sentry Surveillance.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Sentry Surveillance is a company that provides custom designed closed circuit television systems for businesses. Leads are typically acquired through major lead sources, with the most notable being Dun & Bradstreet. A typical customer experience starts with Sentry Surveillance reaching out to a potential customer to explain their services and products and determine if the customer has a need or interest. From there, if the customer is interested in the services, Sentry Surveillance then meets with the customer in person to explain the options and products available. Once the potential customer has decided Sentry Surveillance’s services are right for them, a professional installation is then scheduled, equipment is installed, and the customer is trained on how to use the equipment.
SENTRY SURVEILLANCE, INC. - CUSTOMER SUPPORT RESOLUTIONS
A typical complaint Sentry Surveillance receives from customers is that the customer doesn’t feel they were serviced in a timely manner. “[When] that’s brought to our attention, we make it a priority and get a technician out there right away. That’s typically the only complaint we get,” states Chris Allen, the General Manager for Sentry Surveillance. Once a complaint is resolved, an in-office manager follows up with the customer after the technician has completed his work to resolve any issues; additionally, all customers are given a once-a-month follow-up to ensure that they remain satisfied with the products and services. Sentry Surveillance monitors their internal business practices to ensure that they are doing everything they can to ensure the satisfaction of all their customers. “Being in business for 21 years, the systems have been put in place, and the checks and balances have been put in place to make sure all customers are taken care of the best we can,” states Mr. Allen.
Since receiving complaints on Ripoff Report, Sentry Surveillance has since learned that both complaints lodged against them were either from a disgruntled employee or regarding a former employee. The customer who posted the complaint about the former employee also stated that they did not feel that they received what they were promised or in a timely manner. Mr. Allen states that this customer was issued a full refund and the employee was terminated. “One [complaint] is regarding a former employee. He is no longer with the company… The second [complaint] was from a disgruntled employee who rashly decided to use Ripoff Report to address his frustrations. He immediately made a retraction,” states Mr. Allen.
Sentry Surveillance recognizes the value of working with Ripoff Report and its Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “It gives us a chance to actually solve a customer’s issue,” states Mr. Allen. “The company has been in business over 20 years. Ripoff Report has three complaints. I think that speaks for itself,” states Mr. Allen.
SENTRY SURVEILLANCE, INC. / Statements from the owner and management
"It is my commitment to existing and future clients that Sentry Surveillance will not forget that honesty, integrity, a quality product, and dedicated unsurpassed service is what brought us to where we are, and the same will continue to take us forward.” ~ Steve Dimitrious
"There was, and still is, a tremendous need for CCTV in businesses. We found that through the use of CCTV, customer service and overall operation could be greatly enhanced. Businesses could stop shrinkage as well as prevent burglary and armed robberies" ~ Joe Lowe
Sentry Surveillance’s installation team have expressed that they feel very confident doing their job. The project manager at Sentry Surveillance stated "We use the latest industry standard methods to install and maintain our equipment. Whenever new methods of installing or repairing equipment become available we are quick to adapt these new technologies to increase customer satisfaction.”
Sentry Surveillance takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Sentry Surveillance is a great place to work. Everyone there is very positive and there is an open door policy with management so its easy to address any concerns I may have." Ripoff Report was pleased to learn that Sentry Surveillance’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
SENTRY SURVEILLANCE, INC. - UNMATCHED COMMITMENT TO SERVICE
"With our comprehensive CCTV solutions, you’ll experience five worry-free years of repair, assistance, and replacement. Our technicians can often preform these tasks remotely, so you won’t have to wait for someone to arrive on-site. Factory trained Sentry Surveillance Technicians will also show you how to use the system from day one.”
SENTRY SURVEILLANCE, INC. - EMPLOYEE MANAGEMENT
"Effective management of employees is the key to any successful business. A Sentry Surveillance RealEyes Digital Video Security System is a great tool to help you manage your workforce. With it you can train your employees, ensure they are doing the tasks you've given them the way you want it done, or even make sure they are working on those tasks even when you're not on-site! Add audio to your system and easily confirm your customers are being treated right. Let your employees know that you watch your cameras and you will be surprised just how much more efficient your workforce becomes. Employees work harder when they know they are being watched!”
STATED IMPROVEMENTS FROM SENTRY SURVEILLANCE.
Sentry Surveillance recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, Sentry Surveillance has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Sentry Surveillance, Ripoff Report is convinced that Sentry Surveillance is dedicated to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Sentry Surveillance Customer Service Rep Jason Heller Fraudulent Sales Tactics and Falsified Warranties/Free Trials and poor performing equipment InternetAs a HIPAA compliant agency, my company and another company was considering using Sentry Surveillance for video and audio recordings of all activities. The Regional Sales Manager, Jason Heller, answered the sales inquiry, and explained the equipments abilities. Jason Heller was very accommodating and very friendly before the equipment was installed, but that would not last.
The abilities of the audio recording were of concern, so Jason Heller offered a 30 day trial basis of the equipment. Jason Heller stated, "We'll put it in, try it out, if in 30 days you don't like it, we'll take it out." Within 2 weeks after installation, the equipment was not working properly, so a call was placed to remove the equipment, but it was stated that there is NOT a 30 day trial basis and that my company was locked into a lease, in which we never were advised we were even approved for until we received a letter of purchase from a leasing company.
My company was almost harassed by the number of calls received to allow them to come and sale the equipment, but once it was installed, Jason Heller will not return our calls, and this includes the personal cell phone number he gave us. The day of installation was a grim day, as our area suffered from a tornado. The power was out for quite some time, so the equipment could not even be used the first several days. It was soon discovered that the equipment is not able to pick up voices with any amount of quality, and the camera is nothing more than what can be purchased at Radio Shack.
There are numerous issues with the transaction, too many to list in fact; one of which, includes a temporary looking installation with wires coming from the ceiling and hanging on the outside of the wall.
The services that were to be provided have not been, and the people at Sentry Surveillance have been less than accommodating. There have been no efforts to make a resolution to the many issues that my company has encountered, nor have they honored the word of their Regional Sales Manager, Jason Heller, who apparently will say anything to make a sale.
Beware! The product is faulty and inefficient, and the sales people will be promise anything to make a sale.
This report was posted on Ripoff Report on 09/23/2011 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sentry-Surveillance/internet/Sentry-Surveillance-Customer-Service-Rep-Jason-Heller-Fraudulent-Sales-Tactics-and-Falsifi-780471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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