Here is my story:
Around 8pm on Saturday March 26th, 2011 my family and relatives totaling 13 of us with 7 kids
went to Red Robins 1139 Northeast Grand Avenue Portland, OR 97232 - (503) 231-9223
We celebrated 2 birthdays and also donated to the Special Olympics fundraiser where several
Portland Police Officers were there to support.
We parked on the side of the Red Robin building where the parking lot is owned by Dennys restaurant on 425 NE Hassalo St. Grand, Portland Oregon (503) 236-3727. There was one sign
on a lattice fence about Dennys, but was not clear if the entire row of parking was owned by Dennys.
When we were ready to leave Red Robin two of our mini-vans were towed leaving 5 kids and 4 adults stranded in the dark and rain. Of course I was mad that we got towed, but
even more mad that the Red Robin manager said that Dennys has hired Sergeants
towing (2045 N. [continued below]....
..... Vancouver Ave., Portland OR 97227 503.281.1948) to subcontract with them.
This Denny's allow allow people to hide out in their car and watch you park and walk into Red Robin or any other place other than Dennys. We got our car back after taking a cab to get our car out and paying $214.00. This is where Dennys takes advantage of THOUSANDS of people by towing their cars.
I complained to the Red Robin supervisor and he said that he knew this was a problem and that it was getting out of hand. He said that they have talked to Dennys and there has not been a resolution to this huge problem. He shared with me that Dennys hires people to hide out in their cars and watch people park, takes a picture of their car and immediately calls the Sergeants towing company.
I was furious to hear about being stalked or entrapped and went over to Dennys to talk to the manager (James Lee). I also noticed that there are cameras attached to Denny's that has captured all of this action happening. I spoke with James Lee about being towed and he said that the sign clearly says that that the parking lot is for Dennys customers only and that if you are not a Dennys customer then you will be towed. I pointed out that he had 1 sign on a lattice fence and that the other spots were not marked at all. He also asked me if I saw the sign as I drove
in. I said, no I did not. We went back out to look at the signs and when you pull in there is a sign thatcant be read very easily in the dark as the letters are too small. Even if you stopped to read the sign your car is sticking out in the busy street making it a danger to being hit from behind.
I let him know that it was unacceptable and probably illegal to have people park in the Dennys parking lot to watch where others parked and then take a picture of their car and call the tow company - Sergeants Towing you if you get tricked to park in the unmarked lots.
James tried to take the blame off of Dennys saying that it was the tow company fault. I asked if they subcontract with Sergeants Towing and he said yes. He said that everyone who parks at Dennys parking lot and goes somewhere other than Dennys is trying to get away with parking somewhere they are not supposed to.
I told him I disagreed and said how could 500 cars (I pulled this number out of my head) trying to get away with parking illegally? I later found out that 22 cars were towed from this location on this day.
So if 30 cars get towed from this location per week and there are 52 weeks in one year then that is a total of 1,560 cars towed from this location. Now if each person had to pay $214 x 1,560 cars that = $333,840.00 per year for this one location for Sergeants Towing.
That is a lot of money for one location to profit off of unsuspecting families.
I did a little research and contacted the Towing Coordinator
for the City of Portland Bureau of Licenses (Marianne Gaylord) 503-865-2489
I explained my case and she said that they would investigate to make sure Dennys are following the towing laws. I asked her how many cars were towed from that location on March 26th and she said 22 cars were towed that day from that location.
I bet there are many more cars towed from this location than the ones I am estimating. Only the Towing Coordinator, Marianne Gaylord knows for sure how many cars have been towed from this location.
Another Note: The manager of Red Robin said that in 8mo. he has never seen Dennys more than full. When we were there, the lot was maybe full. I can understand if Dennys had a full
parking lot every night but this is definitely NOT the case. Entrapment is not legal and I don't understand how this can be legal. It is just being vindictive against families like myself!!
The towing coordinator told me I could look up the towing code 7.24.016 to see what the towing laws are in Portland.
I asked Marianne Gayloard about Predatory Towing and she said that in Oregon in was legal to hide out in a car and watch people park in a designated parking spot such as Dennys and then watch them go somewhere else other than Dennys and then call the tow company to tow the car. There has to be a financial incentive to turn in these unsuspecting families.
I hope this is enough detail to follow through with this story. If not stay tuned to an under cover video of this happening. I know someone is getting paid to benefit from our hardship!!
West Linn, OR