- Report: #973580
Report - Rebuttal - Arbitrate
Complaint Review: Serta Mattress Direct
Serta Mattress Direct135 Northshore Blvd Slidell, Louisiana United States of America
Serta Mattress Direct Misleading Sales Practices Slidell, Louisiana
Upon returning to the store after being unable to sleep well on the super firm mattress I purchased, I was told by Mr. Smooth a different set of polices regarding the exchange procedure. The mattress I initially discussed stepping down to, in the event of this exact problem, is approximately $200 cheaper than the one I purchased, however, Mr. Smooth now informs me that I am not to be refunded this difference in price. Rather, the $200 is in the way of a "store credit". After having just spent in the neighborhood of $2000 at this store, I have no need or desire to throw $200 more at them for anything.
I specifically inquired about this during the initial purchase, and this policy is a direct contradiction of what was previously explained to me. To make matters worse, the exchange that was supposed to come at "no additional expense" to me, also comes with another $100 delivery fee for the exchange mattress to be delivered. And no, this $100 can not be subtracted from the $200 credit. The rather ridiculous explanation offered by Mr. Smooth was that the delivery is set up from another office and that their accounting system doesn't allow for that.
My satisfaction guarantee from Mattress Direct has left me with a mattress I sleep miserably on, and my "no additional expense" assurance adding up to $300 more I will be out of if I wish to experiment with another (cheaper no less) mattress. I will never do business with this company again, and would strongly recommend anyone else looking for a new bedroom setup to go elsewhere.
This report was posted on Ripoff Report on 11/25/2012 09:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Serta-Mattress-Direct/Slidell-Louisiana-70458/Serta-Mattress-Direct-Misleading-Sales-Practices-Slidell-Louisiana-973580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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