- Report: #256062
Report - Rebuttal - Arbitrate
Complaint Review: Service Doctors Of Chantilly, VA, John (Amit) Jain
Service Doctors Of Chantilly, VA, John (Amit) Jain14155-B Sullyfield Circle Chantilly, Virginia U.S.A.
Service Doctors Of Chantilly, VA, John (Amit) Jain Nightmare Customer Service Ripoff Chantilly Virginia
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On the 20th I called Service Doctors and was told the technician would be in my home no later than noon the 21st. However, he did not arrive as promised, and by 3:15pm the 21st I had made several calls with a final promise from Service Doctors that "the technician would call me within a half hour." At approximately 4:30pm I received a call from John (Amit) Jain, the President of Service Doctors, telling us Service Doctors would not service our unit, that they did not have technicians who worked in our area, and there would be no charge for the original analysis. Mr. Jain told me "find another company, we won't fix it."
I was floored. I had been on the phone for three days with this company, and as recently as the hour before had been told a technician was on the way. When I pressed him for an explanation for why we weren't told we were outside the service area the first call, he said, "Sorry, find another company." In frustration--we had waited three days at this point only to find out the campany would not service our air conditioner--my wife told Mr. Jain, "You won't in business very long--your service stinks." Mr. Jain responded, "Go to h---!" and hung up the phone.
Service Doctors web site states, "We are therefore dedicated to providing nothing less than the best possible service to our customers." I'm not sure how my experience with Mr. Jain supports this goal.
In the press of the emergency I never checked the references for this company--the Better Business Bureau has rated the company "Unsatisfactory" for failing to respond to a variety of complaints. I find it incredible that a company whose president uses expletives in speaking to customers and then hangs up on them--all while failing to deliver on his company's and employee's promises--can remain open for business. Here's hoping other prospective customers avoid similar treatment.
This report was posted on Ripoff Report on 06/21/2007 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Service-Doctors-Of-Chantilly-VA-John-Amit-Jain/Chantilly-Virginia-20151/Service-Doctors-Of-Chantilly-VA-John-Amit-Jain-Nightmare-Customer-Service-Ripoff-Chant-256062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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