- Report: #891059
Report - Rebuttal - Arbitrate
Complaint Review: Service Doctors
Service DoctorsChantilly, Virginia United States of America
Service Doctors All Time Services, Inc. My A/C unit went out; it was low on freon; I made the biggest mistake - I called Service Doctor, for 4 lbs of freon the company charged $700 but the Tech said he worked on the side & his charge is $50 Chantilly, Virginia
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I had two (2) locations that needed emergency service. I was told, the first location was scheduled btw 1pm-4pm; the 2nd location 3pm-6pm. A 4:30pm I called to find out where the Technician was; I was told he was running behind and would be here within the next hour; at 6:00pm I called and was told it was the same Tech to service both locations. I told their Rep that I had to leave the 1st location so his tech should report to the 2nd location; at 6:30pm the Tech called he was 30 miles away.
At 7:30pm I called again - no answer; at 8:15pm a Rep called and said the tech was on his way; this guy showed up at 8:45pm in the dark; I told him what the problem was; he just stood there instructed me to turn off the A/C came back inside and said the freon was very very low and he would cut a deal; the company charges is $700.00 to add the freon; but I also works on the side and his charge would be $500.00!
I was shocked and told him I have NEVER paid so much to add freon for the past 4 years; we already knew there was a pinhead hole/leak. The continued to say that they don't make that kind of freon anymore and the price had tripled! the place was hot, I was now comotose by what I was hearing and I should have asked him to leave. However, regrettably I gave this guy my $500.00 to get the freon.
I immediately called some friends and family and the ALL said it was a ripoff! This is so wrong! I am 59 years old and works d*mn hard for my money and this company is allowed to stay in business and now have unleashed their Technician to also get into the game and ripping off people they are supposed to be providing services to?
I am so mad at myself but still I am afraid that they might come back to my location(s) and try to sabatage my units, as I have seen other complaints. Now I am consumed with guilt as to how did I allow myself to be ripped off!
This report was posted on Ripoff Report on 05/31/2012 11:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Service-Doctors/Chantilly-Virginia-/Service-Doctors-All-Time-Services-Inc-My-AC-unit-went-out-it-was-low-on-freon-I-made-891059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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