• Report: #321102

Complaint Review: Service Merchandise Club, SMC, EMerchantClub

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  • Submitted: Tue, March 25, 2008
  • Updated: Wed, October 28, 2009

  • Reported By:Wellsville Kansas
Service Merchandise Club, SMC, EMerchantClub
996 Flower Glen St Simi Valley, California U.S.A.

Service Merchandise Club, SMC, EMerchantClub This company has given me the run around since January, 2008 trying to receive my refund back. It is now the end of March and I just received an email from them stating that they will be in touch within 30 days to see if I have fulfilled my obligations within their "parameters" of cancellation. Lots of luck talking to a human. No refund yet. Simi Valley California

*UPDATE Employee: Their name is Specialty Merchandise

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I signed with this company the first of January, 2008. Within two days I knew I had to cancel with their 30 day money back guarantee. I have called and you never get a human. I have left messages with no return calls. The one time I reached a human she transferred me over to voicemail. You will sit on the phone for an hour every day and never reach anyone. I have sent letters with a timeline showing my money should have been returned by the end of February. I am now looking at the first of April, and they just sent me an email stating that I will hear from them within 30 days to see if I meet the guidelines within their "parameters" of their cancellation policy. This company is a rip-off from the get go. I honestly thought I might go back with them when I was able to, but Tom Bosley should take his name off anything and everything that has to do with this company. This does not look good for his image, because that is what sold me on the business. What a sucker I was.

Maureen
Wellsville, Kansas
U.S.A.

This report was posted on Ripoff Report on 03/25/2008 06:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Service-Merchandise-Club-SMC-EMerchantClub/Simi-Valley-California-93065/Service-Merchandise-Club-SMC-EMerchantClub-This-company-has-given-me-the-run-around-sinc-321102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Their name is Specialty Merchandise

AUTHOR: Cathy - (USA)

I work for a retail jewelry web site, ServiceMerchandise.com, in Boca Raton, FL. We are not associated with the California company. We do not sell memberships or have salespeople. We are an honest business.
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