- Report: #529121
Report - Rebuttal - Arbitrate
Complaint Review: Service Net Solutions
Service Net Solutions650 Missouri Avenue Jefferson, Indiana United States of America
Service Net Solutions, SONY DBA Service Net Solutions attempted to charge me for service on a prepaid extended service contract Jefferson, Indiana
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The contract runs through December 2010.
On November 25, 2009 I called service net wanting to get information on the graphics card in the computer. I reached the call center in Costa Rica. The rep (Carlos) wanted the computer model number , my name, and my telephone number which I provided.
Before I could get to ask my detailed question I was informed that I would have to pay $49.99 for the call. I told him I had an extended service contract, and I asked him how he could charge me for the information.
He did not have an answer. I asked for his supervisor, and after about 10 inutes, I was told that I was wrong and the initial rep had every right o say what he did. The supervisor reused to provide his ID or last name. All I know is that he said his name was Pablo.
I sent letters to Sony and to Service net.
I got a phone call back from someone who said that Service Net actually charged me for the call. They didn't because I never gave them a credit card number.
Clearly the person who called did not understand English, for I had said that the Service Net person TRIED to charge me, only.
I am at a loss to understand how much clearer I cold have been. My reason for writing this is to advise others to BE AWARE OF THIS RIPOFF ATTEMPT.
This report was posted on Ripoff Report on 11/26/2009 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Service-Net-Solutions/Jefferson-Indiana-47130/Service-Net-Solutions-SONY-DBA-Service-Net-Solutions-attempted-to-charge-me-for-service-o-529121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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