- Report: #454796
Report - Rebuttal - Arbitrate
Complaint Review: ServiceMagic Bill Thomas, J.D Williams
ServiceMagic Bill Thomas, J.D Williams14023 Denver West Parkway Golden, Colorado U.S.A.
ServiceMagic Bill Thomas, J.D Williams, Fake Leads, Charged my credit card for these fake leads Golden, Colorado
*Author of original report: All ServiceMagic in Everystate as far as I am concerned
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CustomerService@ServiceMagic.com Toll Free: (877) 947-3639. Who informed me that I could pay for $150 in leads and receive $200.00 in leads, After the 1st month I went online to renew my months fees only to find out that is was only a promotion for 1 month. I was mislead yet after speaking to a customer service rep via live chat (Kristen) I agreed to give servicemagic another shot. going into my new month I received many leads, As I am fully aware not every lead will be won, but when given leads with disconnected phone number, Fax machine phone numbers and being told I am a competitor testing the system I submitted a request for lead replacement.
I received emails stating the lead replacements were denyed. This is something that definetly upset me since on their website it is clearly stated that if these instances occur a lead replacement would take place, How can I possibly contact people with no such number. I again visted live chat and was basically told " Oh well deal with it" I then contacted the customer service department via email and requested my account be cancelled I was I not paying for fake leads, in the mean time my account balance was $78.00 that I in turned owed servicemagic,
A week went by they credited me for 1 lead and only charged my credit card $65.00 Yet a few days later I got another email stating the other lead replacements were granted. To date there is a positive balance on the servicemagic account that has been requested 5 times to be cancelled a $32.50 credit. My 1st question is why was my credit card charged wtihout a completion of the lead investigation then my card would have only been charged $32.50. 2nd Why is the $32.50 that was returned to me not processed back on my credit card. Servicemagic is very quick to take someones money but NOT quick to give it back.
On May 12th I called and asked to speak to a supervisor, after waiting on the phone for 12 minutes I was put threw with J.D. Williams Marketing Account Specialist Customer Experience Management Team ServiceMagic, Inc. Phone: 303-963-7216 Fax: 866.420.7891 Email: firstname.lastname@example.org Visit us at: www.ServiceMagicPros.com Who spent 1 hour and 22 minutes on the phone with me, When our conversation ended, It ended with his offer to show me how to be successfull with Servicemagic and a follow up call on Tuesday May 19th.
To date I have not gotten the follow up phone call from J.D. Williams In turn I did get a phone call from a rep on Monday the 18th asking me What happend with servicemagic and why did I want to cancel my service. I breify told the woman ( Should have gotten her name) the situation and she stated she showed in the notes a follow up with JD would take place tomorrow ( Tuesday May 19) Again it never happend.
I have googled Servicemagic and found ALOT of unhappy customers who has at some point in time tried servicemagic, I will not stop and anything to make sure no one else gets skammed into their fake leads, I want my $32.50 returned back to my card, I want NO more phone calls from Servicemagic reps. And Finally I want the account that was supposed to be cancelled to be actually cancelled. ( I still have access to it).
Servicemagic fake leads
This report was posted on Ripoff Report on 05/23/2009 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/ServiceMagic-Bill-Thomas-JD-Williams/Golden-Colorado-80401/ServiceMagic-Bill-Thomas-JD-Williams-Fake-Leads-Charged-my-credit-card-for-these-fake-454796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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