ED Magedson – Founder
Servpro of Levittown - Patty Fiedler -Owner1701 Loretta Ave Unit B Feasterville, Pennsylvania United States of America
Two weeks(Feb 7, 2009) after a frozen water pipe broke(Jan 19, 2009), Servpro was hired to abate water/mold damages to our property. They had to cut open most walls downstairs and remove all contaminated debris.
They never gave us a list of their charges in advance. They submitted a bill to our Insurance carrier for close to $10,000.00. They charged for "Emergency Service" which was 2 weeks after the incident happened (hardly an Emergency). They charged us $50.00 to move and reset stove and empty refrigerator. Never reset the appliances back. Left stove in living room. They left the refrigerator in the middle of kitchen. Left a mold contaminated kitchen counter top/sink in living room after they were both were supposedly remediated of mold. A few days after they were finished a white moldy substance grew back the entire living room floor. Servpro sent a man out who took an old dirty rag from his pocket and began wiping up the moldy substance which grew back again days afterwards.
Servpro refused to demo bath tub tiled wall. Only after my repeated demands and refusal to pay them did they demo the wall which was saturated with wet moldy insulation. They had the audacity to bill me another over $800.00 "emergency" fee and additional rental fee for bringing out 1 fan and a dehumidifier. This equipment was previously at property and should have been used to abate the bathroom wall initially with the rest of the house.
I refused to pay them until I had the house inspected for mold. One of their workers decided he would leave me a little present by defecating in the upstairs toilet knowing that the water has been shut off to the property for months. He made it a point to use an entire roll of toilet tissue clogging the toilet with tissue and feces. I'm surprised Servpro didn't charge me for this too.
Needless to say the house did not pass a Post Mold Remediation Inspection report. Servpro was sent a copy of the 18 page report certified mail and would not respond to me in writing EVER. Instead they filed a complaint against me in local district court.
I had to hire another company at great expense to finish the mold remediation Servpro started and billed me for.
Be forewarned that this company will be polite to you in the beginning and they will try to get you to sign a "Certificate of Satisfaction" quickly before you get a chance to truly evaluate their work & billing. DO NOT SIGN IT. They will get nasty if you complain and refuse to pay them until they correct the problem. They would rather take you to court then do a proper job according to their own industry standards.
This report was posted on Ripoff Report on 08/16/2009 11:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Servpro-of-Levittown-Patty-Fiedler-Owner/Feasterville-Pennsylvania-19053/Servpro-of-Levittown-Patty-Fiedler-Owner-Servpro-of-Bensalem-Servpro-of-Langhorne-Serv-480676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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