• Report: #666604

Complaint Review: Sewell Cadillac

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, November 30, 2010
  • Updated: Thu, December 09, 2010

  • Reported By: Slick — Addison Texas U.S.A.
Sewell Cadillac
1001 E State Highway 114 grapevine, Texas United States of America

Sewell Cadillac Sewell Dishonest, Overcharged, Lying Service Department...SCAM! grapevine, Texas

*Consumer Comment: Suggestion for "Cadillac Man"

*Consumer Comment: your a idiot

*Author of original report: just an update

*Author of original report: Done!

*Consumer Comment: Master Mechanic Jim hee

*General Comment: Cadillac tech

*Author of original report: SEWELL HAS MADE IT RIGHT!!!

*Author of original report: Issue is with GM i am told

*Author of original report: you are correct...

*General Comment: get your facts straight

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My CTS was at a 3rd party automotive shop for a cylinder 3 misfire code (303).  Upon further inspection oil was found in the spark plug holes below the coils on all 3 left side cylinders.  I was told by the 3rd party mechanic to take it to the dealer because the 100,000 mile power tran warranty was still valid and this was a bigger issue than a quick coil replacement.  I had it towed to the dealership.  Jesse the service writer at Sewell Cadillac called me and said it was $600 dollars to replace the coil (coil is only $150 of that rest is labor)and that's all it was (i knew this was obviously not true).  I specifically asked Jesse if once the mechanic took off the intake to replace the coil if any other issues were found (Like Oil!!!) would the whole service be covered...he said yes...i approved the work..

Imagine my shock when i was called shortly after and told the work was complete and ready to pick up...... (i was told by a 3rd party GM mechanic there is a quick way to cheat a rip and replace coil job by just loosening the intake and wiggling the coil out not removing the intake completely as ALLDATA says to...ALLDATA  is also how they get their labor estimates from...hmmmmmm...this also blocks the mechanics view down into the cylinder/spark plug area where the oil was sitting so that's how it was not seen i assume).

I asked Jesse about the oil leak and he said there was not one (firmly).  I then unveiled to him that i was testing their (Sewell's) ethics and had had it looked at already and there was indeed a bad oil leak...he said he would call me back...

He called me back and said there was a "small" oil leak but it was within General Motors Specifications to not fix....I asked him how oil filling up spark plug holes was within GM's spec's....below was his reply"

"Look, your car came in here for a cylinder misfire code, we diagnosed it to be your coil...you approved the work, and that's it..."

He then went on to say "Look, i've seen cars like this leak oil just like yours and sometimes it shorts the coil....but your coil is dry so it was not shorted, i also have your spark plug in my hand and there is not very much oil on it"   WHAT! how is any amount of oil on a spark plug ok? not to mention he lied to me about him nor the mechanic having any knowledge of any oil leak!!!  SCAM! LIE! CHEAT!

Jesse then told me the car came in for a coil and he was not about to "Jeopardize his relationship with GM" over replacing a valve cover gasket that is not leaking that bad (He never saw it!!!!!!!!!!!)

I am now forced to pay 600 dollars for something that did not even fix the main issue why it was even at the dealership to begin with...sewell said they will not fix the oil leak because there is too much time the mechanic would have to put into it just to diagnose the problem with no guarantees....(i dont want a mechanic that takes shortcuts and overcharges working on my car anyways)...so i am having it towed on my own dime to Massey Cadillac where they said they would warranty the oil leak under the GM power tran 100,000 ect....

P.S.
I left the General Manager 2 messages to call me and he never has...i guess they just dont want to deal with it if it is not making them alot of money...funny...i was about to buy a new car from them too....was...


RUN FROM SEWELL!!!!!!!!
RUN FROM JESSE!!!!!!!!!



This report was posted on Ripoff Report on 11/30/2010 10:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sewell-Cadillac/grapevine-Texas-76051/Sewell-Cadillac-Sewell-Dishonest-Overcharged-Lying-Service-DepartmentSCAM-grapevine-666604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Sewell Cadillac

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
5Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Suggestion for "Cadillac Man"

AUTHOR: Steve - (U.S.A.)

Hey "Cadillac man", if you are going to call someone "a idiot" at least be sure that you yourself do not communicate like "a idiot".

Proper [non-idiot] English is "An idiot". And furthermore, non-idiots use proper capitalization, spelling, and punctuation when making a post to a public forum. Or at least they try to look intelligent. Nobody is perfect, and I make my share of typo's, but your post looks as if it was written by a third grader!

So, WHO is the REAL idiot here? [You are].

Respond to this report!
What's this?

#2 Consumer Comment

your a idiot

AUTHOR: Cadillac man - (United States of America)

google it you jacka**, the passenger side of the car is the right side you dumba**.  Anyone with half mechanical ability (not you) would know that when talking about the engine the right side is the passenger side. Not when you open the hood and look at it.

Respond to this report!
What's this?

#3 Author of original report

just an update

AUTHOR: Slick - (U.S.A.)

....turns out you are completely wrong about the cylinder #3 being on the right side...........i was correct all along (google it dude), plus there is a brand new coil that sewell installed in the middle of the left passenger side.....same cylinder that i saw leaking oil all along...... now magically cylinder # 5 (according to the new code and check engine light) coil just went out and my car is out of commission again....
Respond to this report!
What's this?

#4 Author of original report

Done!

AUTHOR: Slick - (U.S.A.)

Guys,

 

Thanks for your help....As long as it wont hurt anything i am ok with it.....regardless if there is oil there or not Sewell has agreed to put in writing that "IF" anything happens that is directly liked to this leak (that was confirmed) it will be covered even after 100,000 warranty is up.  I feel like this whole thing has turned around for the better.  I apologize for my comments about Jesse, he has had only my best interest in mind...

 

Thanks Sewell and thanks Jesse.....

Respond to this report!
What's this?

#5 Consumer Comment

Master Mechanic Jim hee

AUTHOR: Jim - (U.S.A.)

Hey "Caddilac tech" the spark plug boots are supposed to be silicone, and oil will NOT hurt silicone.

Are the boots Non factory?

I've seen Spark plug wells holes filled with oil and firing perfectly, why won't a caddy?

Low spark WILL not fire a standard unoiled plug, so It seems you either don't know, or are full of shit here.

Respond to this report!
What's this?

#6 General Comment

Cadillac tech

AUTHOR: Cadillac man - (United States of America)

Having a small amount of oil in the spark plug holes wont hurt anything. I have seen this hundreds of times with no consequences of the ignition system. If the oil is high enough it will deteriorate the rubber on the boot then you will see a ignition failure. It would have to be a few inches high to do any damage and that would be a lot. Why do you think your engine would blow up? The only thing that misfires usually damage are catalytic converters, and that's only because people continue to drive the car with no spark to ignite the fuel. The fuel then ignites in the catalytic converter causing damage. I would make sure whomever you get to service your car is certified in that area of repair. GM has a program called GM world class technician. I have a cousin that got it and he said it's 10 times harder than the ASE tests.
Respond to this report!
What's this?

#7 Author of original report

SEWELL HAS MADE IT RIGHT!!!

AUTHOR: Slick - (U.S.A.)

Sewell is looking into the oil leak right now and it will be covered under warranty.  Byron the service director/manager was very understanding of my dilemma and had put steps in motion to make this right.....

Thanks Sewell!
Respond to this report!
What's this?

#8 Author of original report

Issue is with GM i am told

AUTHOR: Slick - (U.S.A.)

I am told the issue is completely with GM and not Sewell...  I have opened a file case with GM/Cadillac for them to investigate further..I am doing this to Help Sewell get the approval to fix my vehicle without jeopardizing their relationship.  At this point this is the best way to work with the grain...not against it...
Respond to this report!
What's this?

#9 Author of original report

you are correct...

AUTHOR: Slick - (U.S.A.)

look, im not an expert and am not trying to portray that....i did mention an oil issue initially however my limited information on the issue kept me from elaborating anything further to the service writer. The main description on the ticket was a cyl 3 misfire code and the oil comment did not make it on ther i am assuming..  I have absolutely no desire to cheat the system (very system that is in economic turmoil)...i am just frustrated that i now have an oil leak that is confirmed by the dealership and they are saying they can do nothing...now i do what?  wait for it to blow my motor up in 10,000 miles?  Imagine how much worse that would make the finger pointing game....  I understand that manufacturers run a tight ship on warranty work upselling....but that is in place for reasons that do not pertain to a leaking valve cover gasket and oil being on a sparkplug... I just want GM and Sewell to do the right thing......

As far as the cyl # 3 on the 3.6l.....ALLDATA said it was on the left...that is where the oil leak is too....

I hope this clarifies a little more...i am not out to cheat the system....just have a broken car that's supposed to be under warranty....
Respond to this report!
What's this?

#10 General Comment

get your facts straight

AUTHOR: Cadillac man - (United States of America)

Sounds like you were trying to cheat the system. Why would you not be honest and advise them up front about what had been done to the car before you took it there. I found out the hard way that cylinder #3 is on the RIGHT side of the engine not the left. Ask them for your old parts back, if there was oil filled in the plug hole like you said then the boot on the coil will be soft since it was sitting in a pool of oil and soaking it up.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory