- Report: #970524
Report - Rebuttal - Arbitrate
Complaint Review: Sewing Supply Warehouse
Sewing Supply Warehouse1900 Tamiami Trail Unit 114 Port Charlotte, Florida United States of America
Sewing Supply Warehouse Expert Sewing Avoid this business like the plague! Port Charlotte, Florida
*REBUTTAL Individual responds: Distorted Retelling of What Really Happened
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So I did. I had my bank - Chase - create a conference call with Gary. All Gary had to do was tell the CSR with Chase that the order had been cancelled. Instead, Gary went into a rascist rant (the Chase CSR was Eastern Indian) and refused to cancel the order and hung up on us. I was so appalled I had the CSR call back immediately and we got the name of the owner of Sewing SUpply Warehouse - Ron Hodgson - and requested to speak with him directly. We were denied.
I wrote a letter to Mr. Hodgson lambasting him and his company for having such a terrible employee as Gary. I will never do business with this company and advise anyone reading this to do the same. I bought the part from Brother - the same company that makes my sewing machine. They were polite, helpful and courteous. These attributes should not be relics from the past! With so much online shopping done, there is no reason for rude treatment. The charges are still pending on my mastercard. AWFUL COMPANY!!!!
This report was posted on Ripoff Report on 11/17/2012 06:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sewing-Supply-Warehouse/Port-Charlotte-Florida-33948/Sewing-Supply-Warehouse-Expert-Sewing-Avoid-this-business-like-the-plague-Port-Charlotte-970524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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