Sextoy.com Customer Service Bruno, Mark Business refuses to send order that was never shipped. Internet

I placed two orders with this company.  The first order was sent with broken product.  I contacted them and was told I could reorder, since they gave me credit for broken items.  I placed a reorder and weeks passed.  No order.  I contacted them and their poor customer service was wanting me to physically go to the post office.  When I explained I was handicapped and asked could they do that, they wouldn't respond.  I then asked to speak with management.  

I received an email from Mark and He said--WHAT is it that you want us to do?  I said You all have insurance on this stuff, I have never received the order, can you please ship out the order?  That has been 2 weeks ago.  Last week I sent another email, asking for a tracking number and when order was shipped.  They refuse to answer me now.  This is extremely poor customer service all around.  Order was for approx. $90.  All I want for them to do is ship my order.