This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
On 2/25/11 I signed up for a trial membership with Shadowshopper.com for the price of $4.95. I had 30 days to cancel my membership before being charged. On 3/4/11 (a mere 7 days later) I canceled my trial membership by phone (had to leave a voicemail) and asked that all of my information, including my debit card information, be removed from their databases. Today, 3/30/11, I saw that on 3/29/11 Shadowshopper.com made an unauthorized charge to my debit card for $99.95! I immediately called them and again left another voicemail. At this time, I also logged onto their website and contacted them through "live email". I told them that I had cancelled my membership 3 weeks prior by phone and this charge was unauthorized. I heard back from "Johnathon" that they have a very strict no refund policy (which he included in the email) and basically that I was out of luck. I replied that I had canceled my membership, so the refund policy really didn't apply anyway. He then replied that he checked their phone records "which are maintained by the phone company, not them" and that there was no call from my number. I told him I found that interesting considering I never even gave him a phone number for which to check! He is still refusing to refund my money. I have filed a dispute with my bank, a report with the BBB and a complaint with my state attorney general's office. HOPEFULLY I will get back my money. But PLEASE, PLEASE do not make the same mistake I did and sign up for ANYTHING with this dispicable company. It appears from other reports that it is a one man show...and he is a true con.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.