• Report: #873529

Complaint Review: Sharp Shades

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  • Submitted: Wed, April 25, 2012
  • Updated: Wed, April 25, 2012

  • Reported By: biancap625 — Cutler Bay Florida United States of America
Sharp Shades
Internet United States of America

Sharp Shades disrespectful, lack of customer service, rude. Internet

*REBUTTAL Owner of company: Completely Bogus

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I ordered two sunglasses from this company Thursday two weeks ago. I called the next day because I received an email saying that my order had been shipped, hoping to get a tracking/reference number so I could see when're it was and more or less when it was going to get here. The receptionist said there was no tracking numberbut that it would take atlease one week. A week possess by and I send two emails asking about my order status. I never get a reply. I finally get a response from the owner saying that the package should arrive by Friday or Saturday. I don't get the package and I decide to call yesterday. A woman answers the phone, and I tell her that I am upset because no one is responding to my emails in a timely fashion and no one knoi cant call ws where my order is. She very disrespectfully states that the owner is on vacation that's why no one has responded. When I started to speak she hung up on me. I email the owner and tell him exactly what has been happening and he responds saying he checked the tracking number (which they said there wasn't one) and the package should already be here. I tell him that after the treatment irecieved from his company I no longer wish to do business with them and I wanted a full refund. He is now saying that I will only get my money back if I return the "shads". I need someones help. I

This report was posted on Ripoff Report on 04/25/2012 08:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sharp-Shades/internet/Sharp-Shades-disrespectful-lack-of-customer-service-rude-Internet-873529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Completely Bogus

AUTHOR: SharpShades.com - (United States of America)

Our company and repuation is very important to us.  And our testimonials and reviews on our website at www.sharpshades.com SPEAK for themselves.  And the over 4000 pairs of sunglasses with a return rate of less than 1% also speaks for itself.

This customer is blatantly lying, and we've done everything in our power to rectify this issue, including ALREADY giving the customer a full refund of her order after multiple threats, profanity, etc.

The customer placed a small $20 order on 4/15 and the order was shipped on 4/16.   3 Days later the customer called yelling and swearing that her order wasn't received. E-mails were also received and politely answered.   USPS mail takes approximately 5 business days for our orders to go through. It is now 4/25, 10 days later (and barely 5 business days). I explained to the customer that sometimes the orders are held up at USPS and can take an additional 1-2 days, depending on location.

I asked the customer to confirm her SHIPPING address, as the billing address and shipping address were different so I could track the package.  Instead I received threats, profanity, and slanderism of my company.

This issue has been resolved already. The customer has been refunded, AND, in fact, the customer will in fact receive the order according to our tracking records.

This is a misunderstanding that was escalated by an impatient and rude customer.

For more positive reviews of our company, please visit our website. 
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