- Report: #1126628
Report - Rebuttal - Arbitrate
Complaint Review: Shaw Carpeting
Shaw Carpeting616 E. Walton Avenue Dalton, Georgia USA
Shaw Carpeting Shaw Warranty Department will not send a representative Dalton Georgia
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After less than a year, my carpet has gone from a plush, cut loop to a matted mess. The retailer came to my home and agreed that the carpet should not be wearing this way. It was referred to Shaw, and in less than a few days, a fax was received that this was normal wear and tear and not covered by my warranty. After calling them, I was told to get with the retailer to find that original roll to test. I have heard nothing since. I begged for a representative to come out and see for himself normal "wear and tear" and he refused. I will never, ever buy a Shaw product again in my lifetime and I urge others to do the same. I swear, it was like dealing with the insurance company....
This report was posted on Ripoff Report on 02/26/2014 07:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Shaw-Carpeting/Dalton-Georgia/Shaw-Carpeting-Shaw-Warranty-Department-will-not-send-a-representative-Dalton-Georgia-1126628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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