- Report: #938290
Report - Rebuttal - Arbitrate
Complaint Review: Shaw / Tuftex
Shaw / Tuftex15305 Valley View Avenue Internet United States of America
Shaw / Tuftex Horrible Cornrowing within 2 weeks of install! No help!! Internet
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I had corn rowing and it only took two weeks to show up! I was in shock. I did everything they told me to do. I even called Shaw prior to purchasing carpet to ask how to take care of it and did everything that they told me to do. I never used the beater bar on my vacuum and used a carpet rake but it didn't matter. I am now out a huge amount of money and I am left with carpet that looks at least 15 years old. I took immaculate care of it (no food, shoes, vacuuming every day) to no avail.
I have contacted Shaw and the company that I purchased my carpet from and I have received no help. All they had to say is that I caused the cornrowing and that it was a maintenance issue. I am appalled at this. How can it be a maintenance issue when it showed up within two weeks of install and I did everything that they state to do to maintain it!! It isbegan only in high traffic areas but is beginning to spread throughout the house and we have only been walking on it for five months. I am so upset that no one is willing to help me. We had the carpets cleaned but nothing helps. It just gets worse and worse. It looks horrible. I did not know that Shaw did not stand behind their carpet or I would never have bought Shaw. Please don't buy Shaw carpets. You will be as disappointed as I am.
This report was posted on Ripoff Report on 09/08/2012 01:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Shaw-Tuftex/internet/Shaw-Tuftex-Horrible-Cornrowing-within-2-weeks-of-install-No-help-Internet-938290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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