• Report: #835726

Complaint Review: Shear Image Studio

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  • Submitted: Tue, February 07, 2012
  • Updated: Mon, March 19, 2012

  • Reported By: Jess — Winnipeg Manitoba USA
Shear Image Studio
Unit 7- 433 River Ave Internet United States of America

Shear Image Studio Shear Image hair and nail studio Nail Fungus Winnipeg, Internet

*UPDATE Employee: Lies!

*REBUTTAL Owner of company: False information

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I'm not even quite sure if I am going to be able to find the words to explain my horrific experience at this hair/ nail dive. I had booked an appointment weeks ahead because I had a wedding social to attend. Being the bridesmaid I wanted my nails to be nothing less than perfect. The girls assured me that they were just the right professionals for my request. I had arrived to my appointment to be told that there was no such appointment that was made. When I told them that I was postive, a big girl( possibly pregnant)  started freaking out on her staff and continued questioning the fact that I had made an appointment. She was extremely defensive and pretty rude. This large lady just told me to sit down and they would see what they could do.Considering I was dropped off and my husband was running errands, I decided I would wait it out.  About an hour later, another girl came up and again questioned me. [continued below]....
..... I explained that I was positive and she just stared at me with anger and gave me the " yea right" face. So she said she would do my nails and led me to the table. She was extremely rushed and at times even forcefully postioned my hand. I asked for a french manicure, and let me tell you, a pre schooler could have done a better job. Not only were the tips enormously large in comparisoin to my nail, they looked they were done by someone who was detoxing from alcohol. Also, when she was preping my nails she made my cuticles bleed and I mean bleed. I told her that my skin was burning and she showed little empathy in being more gentle. I tipped the girl quite generously and quite frankly  she still remained a b***h. After about 48 hours was the MOST INCREDIBLY DISGUSTING part... Having removed the horrid nail polish job that this girl had done as soon as I got home, my nails were natural. My entire nail was full of white pus! YES WHITE PUS. A couple days later it progressed to my other nails. Now both nails are full of fungus. I had to cover up my nails with bandages and fungus cream. I was so embarassed and even apologized to my friend on her wedding day. You girls at shear image are out of your minds for letting this happen to a customer! I'm going to spread the message so that no one has to experience such an awful infection like mine.

This report was posted on Ripoff Report on 02/07/2012 11:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Shear-Image-Studio/internet/Shear-Image-Studio-Shear-Image-hair-and-nail-studio-Nail-Fungus-Winnipeg-Internet-835726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Lies!

AUTHOR: Shear Image - (Canada)

I work at Shear Image and would like to say that this rip off report is a total LIE. It is so far fetched I think it is kind of funny really. Every possible thing that could have happened to you in a negative way did. My boss would never question a client, she has never "freaked out" on me or anyone else that works for her. You would not have waited an hour for your nails, if you were treated so bad, who would. On that note you also wouldn't tip. If all this stuff happened you wouldn't even pay. YOU ARE A LIAR!, Our salon is one of the cleanest salons in Winnipeg, there is NOW WAY, you got an infection, we follow all sterilization and sanitation to a T. Plus an infection with pus and all that would not show up that fast, so NICE TRY! I noticed you sent this bogus complaint in in February, FUNNY, We didn't have any nail girls at the salon around this time. All the girls and guys that work at the shop would never ever treat a client like you say, plus we all do great work.  I am so livid that someone would post such an obvious attack on my place of work and my boss, calling her a "large lady", when she clearly is not. We are not out of our minds, because let this happen to a customer would never and has never ever happened. Find something better to do with your time, your horrible person. CARMA!
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#2 REBUTTAL Owner of company

False information

AUTHOR: Winnipeg - (Canada)

I would like to respond to this alleged story. I say alleged because for sometime, I have not even had a nail technician or an esthetician employed at the salon. It has been very hard to find a good employee, so you could not have come here, we have not been operating the nail side for many many months. Next your story is also false because, the owner myself am not big, nor do I yell at my staff. I have never raised my voice to any staff member or client visiting the salon, I also have never ever blamed a client for anything or argued with a client. If a client comes in for an appointment and a mistake was made with their appointment we actually just take that client and preform whatever service they would like, acting as though there was no mistake made. And the comment about my staff and alcohol is also very untrue, I do not employ party girls and drinkers, I employee highly skilled, polite, friendly grown men and women, who love what they do and would never do anything that is in this report. 

This report is a false report, from someone who is attacking my salon, my staff and myself. Possibly a disgruntled former employee or a competing company. It is very sad and upsetting as someone who has worked very hard and has always treated clients with the most respect to build a good business to read a story such as this. For future clients who may read this, this is not what our salon is like. It is wrong that anyone can make false stories and try to ruin someones livelihood. 
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