- Report: #1067897
Report - Rebuttal - Arbitrate
Complaint Review: Sheinside
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I ordered a dress from this website and decided on the expedited shipping option. By the way, at that time the site stated that there were 86 units available AND that this item "ships in 24 hours". Great. I order and the checkout process is smooth, no problems there. I'm sent an order number with confirmation. A few days later I proceed to check my order's status since I didn't receive a shipping confirmation. Nothing's there. Just the same information that I already had: shipping and billing address, order number, shipping type and of course what I ordered, but no tracking link or additional information about the order processing.
Later when perusing the site I saw that there's a processing timeframe of about a week. I thought well I guess that's the hold up, but mind you their site says that my item would ship within 24 hours. First red flag. After 7 days still nothing so I call and get a busy signal. Red flag number two. The next day I get on the chat and ask about my order and when should I expect it. They tell me... wait for it... my dress is out of stock. Huh? The last flag. When I ordered it was plenty IN STOCK - I'd say 86 dresses when I ordered is plenty.
So I had questions at that point. Why was I allowed to order? Why did it say dresses were available? If they weren't why wasn't I notified? And most importantly, why'd you take my money? None of those questions were answered. Instead I was asked if I'd like to exchange the dress I initially ordered for another. I politely declined, although in my mind I was saying, heck (I'm being nice here) no! Okay so I ask for a refund like three times because she/he keeps back peddling. Finally they say I'll receive it in five days. We'll see. If not I'll take it up with PayPal. Something is definitely amiss with this company. I will not ever order from them again.
This report was posted on Ripoff Report on 07/17/2013 05:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sheinside/internet/Sheinside-Deceptivenbsp-Internet-1067897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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