- Report: #986245
Complaint Review: Shell Lighting
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| Shell Lighting 1000 Collier Blvd
Marco Island, Florida United States of America |
|
Shell Lighting Cannot return anything you buy there and they lose things Marco Island, Florida
*REBUTTAL Owner of company: Item never returned
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We paid for a light we don't have and we have other merchandise we purchased that they won't take back under any circumstances. Very bad customer service!
This report was posted on Ripoff Report on 12/23/2012 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Shell-Lighting/Marco-Island-Florida-/Shell-Lighting-Cannot-return-anything-you-buy-there-and-they-lose-things-Marco-Island-Fl-986245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
Item never returned
AUTHOR: B WOLFE - (United States of America)
SUBMITTED: Saturday, January 05, 2013
We allow our customers take home items for approval all the time, just return in it's original condition.This customer bought an item in 2010 and said she brought it back early last year in 2012 ( that is about two years), before it was returned we do not have a record of this return and she does not either, we sign for all returns and ask the customer to sign also
WE DO ACCEPT RETURNS.
We do not take credit cards and have not for over Ten years we pass all savings on to the customer. We do accept checks,No one else has a problem with this, she did not either, or she would not have bought her item that way.
How can we do a return with out the item ? we do not lose items! that are returned to us. no one in the store remembers this return.
It is our store policy to require a signature i from the customer and clerk on the customers invoice and ours for all returns she does not have this and our copy shows no return, item was around $100.00.
Customers states she has other items to return? this is news to us. we only know of this one.
With all respect to the customer, show me a store that will let you walk in and say, I returned an item a year ago and I want my money back, but I can not prove I brought it back.
