• Report: #1036039

Complaint Review: Shelly BMW

  • Submitted: Tue, March 19, 2013
  • Updated: Tue, March 19, 2013

  • Reported By: julio — la habra California
Shelly BMW
6750 Auto Center Drive, Buena Park, CA 90621 Buena Park, California United States of America

Shelly BMW Mess with my car and try to charge me for unnecessary repairs. Buena Park, California

*Consumer Comment: Option

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Here is our nightmare with

BMW dealer Shelly:

"In late January, my wife began experiencing trouble with her key remote( BMW x5 4.4).

This is the key remote that we purchased from Shelly BMW.

I took her key over to the dealership to the service center and found that the key had a two-year warranty
and that we were still within the two years to have the key replaced.

I took my wifes car key to the dealership on January 31st , I was told that I had to bring the key and the car , I came back the next day and and after a while I was told by the guy at the service center that the problem was not with the key. The key worked just fine but the problem was probably with the general module which
might not be working.

He asked me if I wanted to have it looked at to see what the estimated cost of repair would be and he told
me it would be $170 to look at the car and give me an estimate. After spending a couple of hours waiting while they looked at the car (and washed it) I was told that the general module (GM) and the passsanger side lock and both rear doors (I knew that those weren't working) were not working and that the cost of
repair would be around $3,500. I declined the repairs and left.

Later on I met my wife and we switched cars. As she was driving she noticed that the panel kept displaying
a door open message. She stopped in a parking lot, opened and closed all of her doors and the panel continued to display the same message. This did not happen prior to taking the car in to have it looked at. She disregarded the message got back in the car and noticed that every time she would brake at the
light the error message would disappear only to reappear as soon as she hit the gas! When she had originally gotten out of the car when the message was displayed she had manually locked the doors when she got back in. It was dark out and she was on her own and had realized the doors were not working properly which forced her to lock the doors manually. Being bothered again by the panel message, while stopped at a light she tried to open her (the drivers side) door only to find it would not open so she hit the open button in the middle panel (which had always worked until now) only to realize NOTHING was happening. She began to panic thinking that if she had an accident and her car caught fire there was no way for her to get out. Needless to say by the time she got home she was a nervous wreck and to add insult to injury, she couldnt even get out of her car! She had to have someone come over and open it from the

Concerned and feeling scared to drive her car I then took the car back to BMW on Monday the 4th, spoke with the service manager and explained what had occurred. He told me that they would take a look at it, gave me a ride to work and then kept the car for a few hours. I then returned to BMW to have the service manager tell me that the problem was with the car and if I expected to get the car fixed for free it wasnt going to happen. The estimate in writing was $4,497. Insulted and disgusted by the attitude of the service manager I drove the car home.

I went on line and found a guy in Torrance who repairs the supposed module that BMW wanted almost $1100
for and drove the car to him. He was able to look at all of the general module, hook up the car to the computer and determine that the module was fine. He then tested the key and found that the key did not work. He then programmed an entirely different key to the car and found that indeed the problem was NOT
with the modules as this key was able to open the car repeatedly without any trouble.

He also found that a fuse had been placed in the wrong spot which caused the side door to become disabled
and create the problem with the GM, we dont know if this was done by mistake or on purpose to create the problem that would take $4,497 to repair had I agreed to the unnecessary repairs, it is however difficult to understand how at BMW with all the master mechanics and electronic devices couldn't find this minor problem but this guy with a laptop found could.

Wanting to give BMW the benefit of the doubt and an opportunity to rectify the situation I called and asked to speak with the general manager.

I was informed that he was unavailable and so I left a message with the receptionist. I did not hear back
from the GM so I tried once again but he was now out sick. He finally returned my call after 4 days and I met with him on February 13th and explained everything to him directly after wait for almost an hour.

He informed me that he would look into it and get back to me .

It is now Wednesday, February 25th and I have yet to receive a response from Mr. Steve Rudkin. My wife is afraid to drive her car, the car that was working just fine (with the exception of the key) until I took it into BMW on the 2/1/13.

All I asked of BMW was to return the car to the state it was in PRIOR to having had them look at it and
to replace the key which was still under warranty. Instead of that I got an estimate for $4,497 for things that dont need to be fixed with the exception of the the rear doors locks( $1,783) and a wife too afraid to drive her car for fear of not being able to escape it in the event of an accident."

This report was posted on Ripoff Report on 03/19/2013 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Shelly-BMW/Buena-Park-California-90621/Shelly-BMW-Mess-with-my-car-and-try-to-charge-me-for-unnecessary-repairs-Buena-Park-Cal-1036039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment


AUTHOR: omarioj - ()

I used to sell BMW's a few years ago. In the future I would advise contacting the manufacturer directly and address your issue. Especially if the vehicle is certified. Contacting BMW North America will address the dealership directly in assisting your situation. It's a pain in the butt, but they'll help you out. The Shelley Group is notorious for bad service regardless from what you here. Their stores in Irvine and Buena Park have continual turnover as a result for how they treat their employees. Sterling BMW is a really good dealership and Crevier BMW isn't too shabby either. Good luck in the future. 

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