• Report: #804050

Complaint Review: ShelterLogic

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, December 02, 2011
  • Updated: Thu, August 16, 2012

  • Reported By: Michael L. — Tenino Washington United States of America
ShelterLogic
Watertown, CT. Watertown, Connecticut United States of America

ShelterLogic Very POOR customer service Watertown, Connecticut

*UPDATE Employee: Shelterlogic/Response to complaint

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Very POOR customer service. Last year I had to return an item that was not what it was advertised to be. They gave me hell, but in the long run, I finally did receive credit for my return. This year, I ordered a 22' x 24' equine run-in, paid $ 2,103.11 for this item, and received only PART of the package two weeks leter. I called them to ask about the missing pieces, which they confirmed were not sent (their bad), and that they would immediately send out the remaining parts. Had to call again to ask where they are, oops...missing the promised shipping date. At this point I want to return the original INCOMPLETE package, and receive a full credit of my money. They tell me that "I" have to pay for the return shipping costs...for a package that weighs 685 lbs, and is going coast to coast. I refuse to pay the return shipping for an issue that is THEIR mistake...their error...their incompetence.

BAD company to deal with. The product, if you can get the entire package as advertised, is a good product...made in China. The product does work, but the company selling the product is iffy at best. Be cautious dealing with Shelter Logic.

Michael L., Tenino, WA.

This report was posted on Ripoff Report on 12/02/2011 07:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/ShelterLogic/Watertown-Connecticut-/ShelterLogic-Very-POOR-customer-service-Watertown-Connecticut-804050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on ShelterLogic

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Shelterlogic/Response to complaint

AUTHOR: Christina Ricciarini - (United States of America)

As a company we are sorry to hear that this customer has been dissatisfied with
our service.  This was a repeat customer, and  Shelterlogic appreciates
this customers review on our good products.  This customer has been taken
care of in a timely manner, with a positive resolution.  Shelterlogic has resolved this matter to our
customers satisfaction. 

Shelterlogic Customer Service Manager
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.