• Report: #1027982

Complaint Review: Shenzhen Nike-Yi Industrial

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  • Submitted: Wed, March 13, 2013
  • Updated: Wed, March 13, 2013

  • Reported By: sadeyez — Portmore Jamaica
Shenzhen Nike-Yi Industrial
6th Floor. Techwayson Center, 7th Gaoxin Nan Avenu Internet United States of America

Shenzhen Nike-Yi Industrial Sales Manager:Sophia Xu A Rip off, after paying for tablet pcs, no delivery, Shenzhen, Internet

*UPDATE Employee: Alibaba - we want to help

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Good day Ripoffreport, I think I've just been scammed out of my money by a Chinese company selling tablets, laptops and other digital products after posting a request on Alibaba.com for tablet pcs, soon after I started receiving a flood of quotations from different companies, I ended up choosing a company called Shenzhen Nike-Yi Industrial and making a payment by way of money transfer, expecting to receive the order within 2-4 days, it's been almost two weeks later and still no delivery and now the so called sales manager Sophia Xu will no longer respond to my emails or anything, I was told via email earlier that it would take 1-2 days for the goods to clear customs in Hong Kong then I would be able to track it on the DHL website, but as I said earlier it's been almost two weeks since she said the shipment was sent off.It's been frustrating because I have customers waiting on this shipment here in Jamaica and it's costing me business.
     
   Below you will find a copy of the email conversations/ negotiations between myself and Miss Xu.

Good day Miss Xu,I do not know what is going on with my order and I am not getting any solid explanation from you as to why the order is taking so long.It has been more than a full week and nothing has happened, I cannot understand why customs would be taking this long to clear such a small order, if you are not sending my order please to give me a full refund of my payment to you immediately so I can take my business elsewhere, I have people waiting on these items to get here and this hold up Is costing me business.Thank you 

Hi Miss Xu,Can you tell me me what is holding up the process with this shipment so long? It has been more than 1-2 days and still no movement with it, we are getting a bit concerned now as our first purchase from Shenzen X never took this long to get here.I hope to here something positive from you because I am looking for a good supplier and not a rip off.I hope you understand our concerns, would love this to work.thanks

the goods need to finish the customer   clearance in hongkong first ,when the transfer number turn out can you tracking it in the DHL website ,it usually need 1-2days ,hope you can understand it .. 
2013/3/7 Psymon Robinson <psymon_robinson@yahoo.com>
Good day Miss Xu,saw your message yesterday and thank you for the reply, I am unable to get any details on the shipment using the number you gave on the DHL site, or is there another number to track the order? thanks
From: sophia xu <sophia.selling1990@gmail.com>
To: Psymon Robinson <psymon_robinson@yahoo.com> 
Sent: Monday, March 4, 2013 11:43 PM
Subject: Re: Fw: SALE PROMOTION TABLET PC

dear sir :i am sorry not reply you ,as weekend holiday ,i just go on my work today ,we have received your payment and the goods has ready been sent today ,the DHL number is :998 6059 053 ,but the goods need to finish the customer   clearance in hongkong first ,when the transfer number turn out can you tracking it in the DHL website ,it usually need 1-2days ,hope you can understand it ....there is any message ,i will inform you ?best regards ! 
2013/3/5 Psymon Robinson <psymon_robinson@yahoo.com>
Good day Miss Xu,Trying to find out if the items have been shipped out to me already, sent you a message before but got no answer from you.Looking to get some information on the order I've placed, so a response would be appreciated, thank you.
From: sophia xu <sophia.selling1990@gmail.com>
To: Psymon Robinson <psymon_robinson@yahoo.com> 
Sent: Thursday, February 28, 2013 1:11 AM
Subject: Re: Fw: SALE PROMOTION TABLET PC

we will arrange  to sent you   the goods soon regards !

2013/2/28 Psymon Robinson <psymon_robinson@yahoo.com>


----- Forwarded Message -----
From: Psymon Robinson <psymon_robinson@yahoo.com>
To: sophia xu <sophia.selling1990@gmail.com> 
Sent: Wednesday, February 27, 2013 11:25 AM
Subject: Re: SALE PROMOTION TABLET PC

Karen Patricia M Wilson-Robinson, phone number (1876) 277-3425 ( sender)my name is Psymon Robinson phone number (1876) 891-0717our address is :street:Lot 17 North 26th Way, Block A Monza,city   : Portmoreparish/province: St.Catherinecountry: Jamaicazip/postalcode: JM ACE13  PLEASE NOTE: WE USE THE US TYPE CHARGERS Thank you very much and looking forward to a very fruitful relationship.  PLEASE FIND THE PAYMENT SLIP IN THE FILE ATTACHEDFrom: sophia xu <sophia.selling1990@gmail.com>
To: Psymon Robinson <psymon_robinson@yahoo.com> 
Sent: Wednesday, February 27, 2013 11:06 AM
Subject: Re: SALE PROMOTION TABLET PC

ok ,thank you for your   message ,please to give us  the name of   sender regards !

2013/2/28 Psymon Robinson <psymon_robinson@yahoo.com>
Yes, the transfer has been made by her.the payment center was trying to call your numbers but wasn't getting through, my wife is trying to send you a scanned copy as we speak but I got the NUMBER: 9191429369 
From: sophia xu <sophia.selling1990@gmail.com>
To: Psymon Robinson <psymon_robinson@yahoo.com> 
Sent: Wednesday, February 27, 2013 10:42 AM
Subject: Re: SALE PROMOTION TABLET PC

dear sir :
the Money Gram information  is also apply for   western  union ,it is doesn't  matter  have you   finish the transfer ?please to   sent us  your bank slip looking forward  to your earliest reply regards !
2013/2/28 Psymon Robinson <psymon_robinson@yahoo.com>
Hi Miss Xu,The payment has been made to you and I'm trying to have a scanned copy of the receipt slip sent to you asap, with all the hassle on my end yesterday I asked my wife to make the payment for me, so her name will appear on the docs, but on looking at your recent message I realized now that I have made a mistake by using the MoneyGram information to make the payment at a western Union,  In my hurry to get this done I totally overlooked the message, will this be a problem? I apologise for the error and any trouble caused.
From: sophia xu <sophia.selling1990@gmail.com>
To: Psymon Robinson <psymon_robinson@yahoo.com> 
Sent: Wednesday, February 27, 2013 1:29 AM
Subject: Re: SALE PROMOTION TABLET PC

dear sir :ok ,the western union account as below :Western Union Payment Information:FIRST NAME :     LiMinLAST NAME:       HeCITY:            ShenzhenPROVINCE:        GuangdongCOUNTRY:         CHINA ZIPCODE:         518000company address:6th Floor. Techwayson Center, 7th Gaoxin Nan Avenue, Nanshan High-teck Pack shenzhen ,guangzhou,chinaphone : 86 075536678054/8615692448054 
wait for your  message ! regards !
2013/2/27 Psymon Robinson <psymon_robinson@yahoo.com>
Hello again Miss Xu,Just got back in from the bank and will be going back out after I receive your response, a little change in plans, instead of moneygram I will use western union instead because it's closer to me as it is right now and the teller in bank said that they could not send the money without complete address and phone number, I waited a long time in the line for that, but it's okay, Is it okay for you if I use a cambio nearby that offers western union money transfer service? If yes, I'll use your company address and phone number to complete the form. looking for a quick response so I can run back out and complete things, thanks
From: sophia xu <sophia.selling1990@gmail.com>
To: Psymon Robinson <psymon_robinson@yahoo.com> 
Sent: Tuesday, February 26, 2013 4:26 AM
Subject: Re: SALE PROMOTION TABLET PC

OK ,wait for your  message !hope we have a good starting and built a long terms cooperation  relationship  regards !

2013/2/26 Psymon Robinson <psymon_robinson@yahoo.com>
Good morning Miss Xu,I hope all is well with you, It's about 7:00am here in Jamaica, so by about 9:00am the banks will be open for business,I'll do the transfer as early as possible to complete things so you can ship out in quick time.Looking forward to a better business experience buying tablet PCs than I've had recently in my first purchase about a month ago which has left me stuck with two bad tablets and getting no cooperation from the seller (that purchase was made by credit card on aliexpress.com) to fix or replace. 

From: sophia xu <sophia.selling1990@gmail.com>
To: Psymon Robinson <psymon_robinson@yahoo.com> 
Sent: Tuesday, February 26, 2013 12:39 AM
Subject: Re: SALE PROMOTION TABLET PC

dear sir :thank you for your   quickly reply ?after you finish the transfer ,the bank will supply you  the bank slip ,you just need to sent   us  scanning copy  of it to give us  more information ,so we can check it with  our  bank ,  due  to the first  transaction ,if you  have any question  ,you can consult  about the clerk  in  the bank ,i believe  that they  will help you all your goods has made ready for  you ,please to finish the transfer as soon as possibles looking forward  to your earliest   message regards !

2013/2/26 Psymon Robinson <psymon_robinson@yahoo.com>
Hello again Miss Xu,Please explain to me what bank slip should I send you? wouldn't your account show that the transfer has been made by me.Indulge me to ask these questions as it is my first transaction being made by money transfer. thanks 
From: sophia xu <sophia.selling1990@gmail.com>
To: Psymon Robinson <psymon_robinson@yahoo.com> 
Sent: Monday, February 25, 2013 10:56 AM
Subject: Re: SALE PROMOTION TABLET PC

dear sir :thank you for your quickly reply our account as below :Money Gram Payment Information:FIRST NAME :     YONGMINGLAST NAME:       XUECITY:            ShenzhenPROVINCE:        GuangdongCOUNTRY:         CHINA ZIPCODE:         5180001. Delivery Method: DHL(door to door delivery  ,we will finish customer clearance )2. Delivery time: 2-4d3. 5yearguarantee.There is 5years warranty. when you found the products did not work, you can send them back. after we confirm the problem, we will send the new pcs for you. we will bear the cost  Best price and good after-sale service are our advantages.please to comfirm your order as soon as possibles ,after you finish the transfer ,please to sent us your bank slip ,once we check it ,we will arrange to sent you the goods in two working days .any  question ,please to feel free to contact me .looking forward  to  your earliest reply best regards !    
2013/2/26 Psymon Robinson <psymon_robinson@yahoo.com>
Hi Miss Xu,Thanks for the response and cooperation rendered thus far.I 'll be using MoneyGrammake my payment to you, by now and tomorrow.How long will the delivery time frame be for me to receive these items? would love to get them as quick as possible.looking forward to your response and a long and fruitful relationship for both of us.  
From: sophia xu <sophia.selling1990@gmail.com>
To: Psymon Robinson <psymon_robinson@yahoo.com> 
Sent: Monday, February 25, 2013 9:42 AM
Subject: Re: SALE PROMOTION TABLET PC

dear   sir :thank you   for your quickly reply .i will confirm your order ,the total cost is :$34.48X6=$206.88as the first cooperation  ,the freight  is free to you ,all  the shipping   cost is undertake  by ushave you confirm your order ?our payment terms is T/T ,western  union and money gram ,can you tell me which   means it is convenient  for you ?looking forward  to your earliest reply regards !

2013/2/25 Psymon Robinson <psymon_robinson@yahoo.com>
Good day Miss Xu,I'll accept the payment method, interested in the OEMS9 dual-core (16 gb) tablet.I would like to know the cost for six of them including shipping to Jamaica.Looking forward to your response, thank you.


From: sophia xu <sophia.selling1990@gmail.com>
To: Psymon Robinson <psymon_robinson@yahoo.com> 
Sent: Monday, February 25, 2013 1:36 AM
Subject: Re: SALE PROMOTION TABLET PC

dear sir :Our products are absolute quality assurance, in receives the arrival of shipment to have any complaints can also be a full refund within three days, five years of advanced standing after-sale guarantee,when you found the products did not work, you can send them back. after we confirm the problem, we will send the new pcs for you. we will bear the costbut i am sorry our payment terms is T/T ,western  union and money gram ,we can not accept credit cardif you can accept  our payment  ,let us go on our business best regards !2013/2/25 Psymon Robinson <psymon_robinson@yahoo.com>
Good day Miss Xu,  my name is Psymon Robinson I'm a computer technician trying to do a little business of my own.I'm interested in a number of your items on the list you sent me but I'm going try one at this time and see how well it does as far as sales is concerned, if it does well I'll certainly be back for more.The item interested is the OEMS9 dual-core (16 gb) tablet.I would like to know the cost for six of them including shipping to Jamaica, what type of guarantee/warrantee  would I get and do you accept credit card payment.Looking forward to your response.
Thank you,Psymon Robinson

From: sophia xu <sophia.selling1990@gmail.com>
To: mohammad.javed@securetech-consultancy.com 
Sent: Tuesday, February 19, 2013 12:56 PM
Subject: SALE PROMOTION TABLET PC

Dear Sir or Madam:How are you ?Hope everything goes well with you all long !This is sophia,Sales Manager of ShenZhen Nike-YiIndustrial Limited,we arefulfill any of your business needs and maximize your business profits compared with lots of manufacturers ,Any question ,pls free contact us , we will do our best to meet your demands Here I send the pricelist of  TABLET PC by attachment ,please check it Order more, you will get more favorable price.1. Delivery Method: EMS,DHL,UPS,TNT
2. Delivery time: 2-4d3. Terms of payment: Western Union, Money Gram, T/T.
4. 5 year guarantee.For more interested  parts,if you interested,pls contact us.pls visit our website:http://nike-yi.comWe do hope that we could establish a long-time and steady relationship and try our best to support your business.
Wait for your early reply!


-- 
-------------------------------------------------------------------------
we  believed in great   service every time ,all the time
  Marketing Manager of ShenZhen Nike-Yi Industrial Limited
  Website: http://nike-yi.com/  Tel:86 075536678054/8615692448054
  Mail/MSN:  sophia.selling1990@gmail.com 
  skype:sophiayy11
  Adress :6th Floor. Techwayson Center, 7th Gaoxin Nan Avenue, Nanshan High-teck Pack shenzhen ,guangzhou,china 




-- 
-------------------------------------------------------------------------
we  believed in great   service every time ,all the time
  Marketing Manager of ShenZhen Nike-Yi Industrial Limited
  Website: http://nike-yi.com/  Tel:86 075536678054/8615692448054
  Mail/MSN:  sophia.selling1990@gmail.com 
  skype:sophiayy11
  Adress :6th Floor. Techwayson Center, 7th Gaoxin Nan Avenue, Nanshan High-teck Pack shenzhen ,guangzhou,china 




-- 
-------------------------------------------------------------------------
we  believed in great   service every time ,all the time
  Marketing Manager of ShenZhen Nike-Yi Industrial Limited
  Website: http://nike-yi.com/  Tel:86 075536678054/8615692448054
  Mail/MSN:  sophia.selling1990@gmail.com 
  skype:sophiayy11
  Adress :6th Floor. Techwayson Center, 7th Gaoxin Nan Avenue, Nanshan High-teck Pack shenzhen ,guangzhou,china 




-- 
-------------------------------------------------------------------------
we  believed in great   service every time ,all the time
  Marketing Manager of ShenZhen Nike-Yi Industrial Limited
  Website: http://nike-yi.com/  Tel:86 075536678054/8615692448054
  Mail/MSN:  sophia.selling1990@gmail.com 
  skype:sophiayy11
  Adress :6th Floor. Techwayson Center, 7th Gaoxin Nan Avenue, Nanshan High-teck Pack shenzhen ,guangzhou,china 




-- 
-------------------------------------------------------------------------
we  believed in great   service every time ,all the time
  Marketing Manager of ShenZhen Nike-Yi Industrial Limited
  Website: http://nike-yi.com/  Tel:86 075536678054/8615692448054
  Mail/MSN:  sophia.selling1990@gmail.com 
  skype:sophiayy11
  Adress :6th Floor. Techwayson Center, 7th Gaoxin Nan Avenue, Nanshan High-teck Pack shenzhen ,guangzhou,china 




-- 
-------------------------------------------------------------------------
we  believed in great   service every time ,all the time
  Marketing Manager of ShenZhen Nike-Yi Industrial Limited
  Website: http://nike-yi.com/  Tel:86 075536678054/8615692448054
  Mail/MSN:  sophia.selling1990@gmail.com 
  skype:sophiayy11
  Adress :6th Floor. Techwayson Center, 7th Gaoxin Nan Avenue, Nanshan High-teck Pack shenzhen ,guangzhou,china 




-- 
-------------------------------------------------------------------------
we  believed in great   service every time ,all the time
  Marketing Manager of ShenZhen Nike-Yi Industrial Limited
  Website: http://nike-yi.com/  Tel:86 075536678054/8615692448054
  Mail/MSN:  sophia.selling1990@gmail.com 
  skype:sophiayy11
  Adress :6th Floor. Techwayson Center, 7th Gaoxin Nan Avenue, Nanshan High-teck Pack shenzhen ,guangzhou,china 




-- 
-------------------------------------------------------------------------
we  believed in great   service every time ,all the time
  Marketing Manager of ShenZhen Nike-Yi Industrial Limited
  Website: http://nike-yi.com/  Tel:86 075536678054/8615692448054
  Mail/MSN:  sophia.selling1990@gmail.com 
  skype:sophiayy11
  Adress :6th Floor. Techwayson Center, 7th Gaoxin Nan Avenue, Nanshan High-teck Pack shenzhen ,guangzhou,china 




-- 
-------------------------------------------------------------------------
we  believed in great   service every time ,all the time
  Marketing Manager of ShenZhen Nike-Yi Industrial Limited
  Website: http://nike-yi.com/  Tel:86 075536678054/8615692448054
  Mail/MSN:  sophia.selling1990@gmail.com 
  skype:sophiayy11
  Adress :6th Floor. Techwayson Center, 7th Gaoxin Nan Avenue, Nanshan High-teck Pack shenzhen ,guangzhou,china 






-- 
-------------------------------------------------------------------------
we  believed in great   service every time ,all the time
  Marketing Manager of ShenZhen Nike-Yi Industrial Limited
  Website: http://nike-yi.com/  Tel:86 075536678054/8615692448054
  Mail/MSN:  sophia.selling1990@gmail.com 
  skype:sophiayy11
  Adress :6th Floor. Techwayson Center, 7th Gaoxin Nan Avenue, Nanshan High-teck Pack shenzhen ,guangzhou,china 

This report was posted on Ripoff Report on 03/13/2013 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Shenzhen-Nike-Yi-Industrial/internet/Shenzhen-Nike-Yi-Industrial-Sales-ManagerSophia-Xu-A-Rip-off-after-paying-for-tablet-pc-1027982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Alibaba - we want to help

AUTHOR: Alibaba_Rep - (United States of America)

Hello,

My name is Mark Story and I am a director of international corporate affairs with Alibaba Group. I read your report on the problem that you were having with a supplier that you found on our platform and would like to help.

Although, as the platform, we are not party to your transaction, we have a customer service team that can try to assist you.

It's fairly easy to file a complaint.  Just log in to your Alibaba.com account and go to http://channel.alibaba.com/complaint/home.htm?tracelog=newschp_help_complaint.  There are a series of questions and information that you provide about your issue.  This goes directly to our customer service team, who will then in turn get in contact with you.

Give this a try;  if you are not able make progress, feel free to send me an email at mstory@us.alibaba-inc.com and I will do what I can do help.

Best regards,

Mark Story
Alibaba Group 

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