ED Magedson – Founder
Sheppard motors2300 W 7th Ave Eugene, OR 97402 United States Eugene, Oregon USA
Sheppard motors Volkswagen of America, Volkswagen. Rude, accusatory, un knowledgable, disservice, excuses, bad customer service, not helpful. Eugene Oregon
My 2012 jetta tdi with only 18,000 miles on it has a sporadic idle. Volkswagen insists there is nothing wrong, the car has also died 3 times. One of the times I was pulling into traffic and almost got hit. They claim they cannot replicate any issues and offered me a 1,000$ coupon for a trade in towards another Volkswagen. They have treated me with nothing but rudeness, the local dealership (Shepard motors) here in Eugene, Oregon blamed the issues on me. They also made excuses to why they didn't provide their normal checkups while my car was in the shop for 29 consecutive days. All I asked for was them to help me out so I can trade the car in with no negative equity or a buy back. The Regional manager of Volkswagen himself (Jeff) said "good luck with that". Figured I would let everyone know the disservice Volkswagen provides to paying customers.
This report was posted on Ripoff Report on 03/10/2014 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sheppard-motors/Eugene-Oregon-97402/Sheppard-motors-Volkswagen-of-America-Volkswagen-Rude-accusatory-un-knowledgable-dis-1129570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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