ED Magedson – Founder
Sheridan Labs1285 Baring Blvd., Suite 297 Sparks, Nevada USA
Sheridan Labs, Equinox, Equinox Beauty, Skin Revital Not a free 14-day trial; full charge before you have a chance to use the product for 14 days Sparks Nevada
I ordered Equinox Glow and Skin Revital from the parent company Sheridan Labs located in Sparks, NV. It was to be a 14-day FREE trial with only paying for shipping.
First, I was charged an additional charge of $.74 for an international fee in addition to shipping (the company is based in the US).
Second, my order date was 9/5/13 and I received the products on 9/12/13 via UPS. After trying the products for a few days, the products dried out and made my skin breakout. I cancelled any further orders on 9/25/13, within my 14-day free trial period from receipt of my products on 9/12/13.
I received cancellation confirmation numbers and was told I would not be charged any further charges.
Upon receiving our monthly billing statement from September and doing our billing in October, we were charged on 9/24/13 for $99. [continued below]....
In speaking with customer service, we were told they billed us on 9/23/13 which is 14 days from my order date; this was an untrue statement as the charge would have been made 9/19/13. 9/23/13 is not 14 days from my order date or my receipt date.
Customer service said I agreed to their terms & conditions regarding the 14-day trial period; the terms are vague in regards to the starting/ending period. I read them multiple times to try to understand them accurately.
Customer service indicated they will not refund the charges. I then indicated that I would return the products for a refund; they said it was past 30 days and they would not issue a refund.
I asked for a supervisor or manager to speak with; they indicated that supervisors and managers do not accept calls.
This is false advertising and a scam of a 14-day free trial when they do not give you a full 14 days to try the product from receipt of the product.
This report was posted on Ripoff Report on 10/30/2013 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sheridan-Labs/Sparks-Nevada-89434/Sheridan-Labs-Equinox-Equinox-Beauty-Skin-Revital-Not-a-free-14-day-trial-full-charge-1095681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.