- Report: #1095681
Report - Rebuttal - Arbitrate
Complaint Review: Sheridan Labs
Sheridan Labs1285 Baring Blvd., Suite 297 Sparks, Nevada USA
Sheridan Labs, Equinox, Equinox Beauty, Skin Revital Not a free 14-day trial; full charge before you have a chance to use the product for 14 days Sparks Nevada
*Author of original report: Rebuttal Response
*General Comment: need to read...
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I ordered Equinox Glow and Skin Revital from the parent company Sheridan Labs located in Sparks, NV. It was to be a 14-day FREE trial with only paying for shipping.
First, I was charged an additional charge of $.74 for an international fee in addition to shipping (the company is based in the US).
Second, my order date was 9/5/13 and I received the products on 9/12/13 via UPS. After trying the products for a few days, the products dried out and made my skin breakout. I cancelled any further orders on 9/25/13, within my 14-day free trial period from receipt of my products on 9/12/13.
I received cancellation confirmation numbers and was told I would not be charged any further charges.
Upon receiving our monthly billing statement from September and doing our billing in October, we were charged on 9/24/13 for $99. [continued below]....
In speaking with customer service, we were told they billed us on 9/23/13 which is 14 days from my order date; this was an untrue statement as the charge would have been made 9/19/13. 9/23/13 is not 14 days from my order date or my receipt date.
Customer service said I agreed to their terms & conditions regarding the 14-day trial period; the terms are vague in regards to the starting/ending period. I read them multiple times to try to understand them accurately.
Customer service indicated they will not refund the charges. I then indicated that I would return the products for a refund; they said it was past 30 days and they would not issue a refund.
I asked for a supervisor or manager to speak with; they indicated that supervisors and managers do not accept calls.
This is false advertising and a scam of a 14-day free trial when they do not give you a full 14 days to try the product from receipt of the product.
This report was posted on Ripoff Report on 10/30/2013 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sheridan-Labs/Sparks-Nevada-89434/Sheridan-Labs-Equinox-Equinox-Beauty-Skin-Revital-Not-a-free-14-day-trial-full-charge-1095681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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