- Report: #959559
Report - Rebuttal - Arbitrate
Complaint Review: Shine Time Auto Detailing Mississauga
Shine Time Auto Detailing Mississauga5555 Kennedy Road Mississauga, Ontario United States of America
Shine Time Auto Detailing Mississauga Beware: This company scams and provides poor customer service Mississauga, Ontario
At the beginning of the summer in 2012 I made another appointment to use the second voucher. When I got there, one of the owners told me that he had no staff to detail my car and apologized. He said to call and make another appointment and he told me that he will make sure that I am "well taken care off". In addition, he said that he will throw in some additional detailing work for free.
I made another appointment on October 19, 2012. I was told to come back at 2pm to pick up. I was there at 3pm and they were still not done. The car was barely cleaned on the inside. The cupholders and other holding spaces in the car were not cleaned and had dust and dirt. I had to point that out to them, and then they cleaned it, but it was still not well cleaned. The space of my truck where the spare tire is located was not vacuumed at all. It still had dirt/dust and some dog hair. The completely missed that area. The windows were smudged. The car was not waxed. On the floor they missed to vacuum one of the crackers that my children dropped, and they soaked the floor mats and the cracker with water, so it was lying there mushy on the floor. The owner told us that he has to charge us $29 extra for taxes and gratuities. We tried arguing with him, but in the end we paid it. He went further and tried selling us extra stuff like cleaning our leather seats and vacuuming a bit of pet hair that I had in the truck (I drive a small Jeep). I explained to him that the first time I used their services the $285 voucher included all the vacuuming, seat cleaning and pet hair cleaning, and I was not asked to pay gratuities and taxes. I did voluntarily give the guy who worked on my car the first time $20 tip (not knowing that he soaked the floor mats). The owner explained to me that he was simply not making enough money off of these Groupon vouchers and that he had to start charging for tax, gratuities, and other extra work. I mentioned to him that last time they soaked my car completely and that in the summer time he cancelled on me and told me he was going to take "good care of me", but he just dismissed all this. I was left wondering if this is a voucher for $285 car detailing, what can possibly be extra on top of that? In my opinion $285 is a lot of money and it should include all these services for which he is charging extra. Otherwise, it should be advertised as a voucher from Groupon that you can get for $40, whose actual value is $20.
This report was posted on Ripoff Report on 10/24/2012 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Shine-Time-Auto-Detailing-Mississauga/Mississauga-Ontario-/Shine-Time-Auto-Detailing-Mississauga-Beware-This-company-scams-and-provides-poor-custom-959559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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