- Report: #1020995
Report - Rebuttal - Arbitrate
Complaint Review: Ship Shape Marine Canvas
Ship Shape Marine Canvas5028 N Federal Hwy Lighthouse Point, Florida United States of America
Ship Shape Marine Canvas Don't Waste Your Money with this Company Lighthouse Point, Florida
*Author of original report: Now lets take a look at your work!
*REBUTTAL Owner of company: Some people just prefer to complain
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I was very disappointed after spending $2600 for canvas work and thinking I was getting professional work done. Not the case! This was a complete rush job to get me out the door and onto the next.
The owner sold me on adding the U shape windows which did nothing but leak when it rained. The windows were cut so poorly you would think a blind person made the cuts and that was part of the problem which caused leaks after they tried to correct the cuts. They ended up putting makeshift flaps over the zippers to prevent water from getting in cutting gaps which look horrible and completely unprofessional. I am embarrassed to show anyone the work that they have done now.
Aside from that, there were multiple areas I had to send back for repair. Zippers in the wrong place, too much zipper in some areas, incomplete stitching on 3 of the 5 windows. I had to point to the problems because they never caught it. The owner tells me a day later it happened because they were having a problem with their sewing machine. I would have thought they would have checked their stitching knowing there was a problem. But then again, this was a rush job, no time to check anything.
Lets not forget about them walking all over the boat and seating with their dirty shoes. I spent 2 hours cleaning the boat when they were done. Also, the new windows were dirty and full of hand prints, had to clean those also.
Not to mention if they break something on your boat they will not tell you. Two things were broken from them and when I mentioned it to them in email the issue was ignored, just like all the other problems they were aware of and hoped I would not notice.
I have tried to work with the owner to have the 3 front windows redone, but he refuses to respond.
Very disappointed with this company and the owner does not seem to care to do things right. They have already lost two additional jobs at my marina due to their work. Its a shame because those two jobs would have brought in a lot more than what it would have cost to make the three front windows again the correct way.
This report was posted on Ripoff Report on 02/27/2013 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ship-Shape-Marine-Canvas/Lighthouse-Point-Florida-33064/Ship-Shape-Marine-Canvas-Dont-Waste-Your-Money-with-this-Company-Lighthouse-Point-Flori-1020995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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