• Report: #1064317

Complaint Review: Shipito

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  • Submitted: Wed, July 03, 2013
  • Updated: Wed, July 03, 2013

  • Reported By: Menon — Other
Shipito
2972 Columbia St., Torrance, California USA

Shipito AKA East Biz Total Ripoff Torrance California

*UPDATE Employee: To Set the Record Straight,

*Author of original report: Perfect example of some company deal with negative remarks - scream out false report

*Author of original report: You Are NOT Setting The Record Straight, You Are Attempting To White Wash An Issue

*UPDATE Employee ..inside information: Inaccurate Report

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Big time scammers. Never had a problem with my first test ship. Second shipment was bigger and more expensive. They put my account on hold after I use paypal to fund the account as my paypal account name differ slightly. Never had this issue with the first shipment. Anyway they lifted the hold after I explain why it is different. Happen again when I need to put in more money. Was assured by their staff that it is not an issue. They lifted my pending again. But when the time came to shipping the items, they flat out refused to send out the package.

Gave them passport and drivers license copies and sign their forms to try to sort out this issue and call all them countless times but to no avail. Told them their staff had previously send me emails saying the name will not be an issue. Bloody hell, they lift the pending not once but twice. That's the reason I kept funding the account. If I had a whiff of trouble ahead, I would have redirected my shipment pronto. Phone call alone to sort out this issue with shipito cost me 30 bucks.

At the end I had to get the seller to pick up the item. But that is not the worst. Worst thing is, they charge me 8.50 for each package that they hand back to the seller. Ridiculous. The fault did not even begin with me when it is their staff that had been giving out incorrent information from the start. They should have left the account on pending if it was such a big issue. I would have stop funding immediately and redirected my stuff somewhere else. But oh no, they waited till everything is at their warehouse and you are at their mercy.

They apologies a lot but still would not bulge an inch. I do not expect much but at least an offer not to charge the 8.50. It's bad enough not to receive the product you paid for but to be charged the return fees is downright disgusting. So at the end of the day, 80+ bucks in my shipito account got sucked up by the return fees and the initial processing fee and repacking fee. So thinking of using shipito for your shipment, well u better think twice. I rather deal with a shipper with more integrity than this. So shipito - not only have you lost a customer but this customer is so unhappy about your utter contempt of him that he wrote a review about it and will try his best to spread it out everywhere.


This report was posted on Ripoff Report on 07/03/2013 07:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Shipito/Torrance-California/Shipito-AKA-East-Biz-Total-Ripoff-Torrance-California-1064317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

To Set the Record Straight,

AUTHOR: Jason - ()

Hi Meno,

First of all, I stay with my statement: This report is inaccurate. 

Second, I'd like to say thank you to you to provide the suite# so we can look more into the detail and let you know what is going on. We would not go into detail of name an transaction on public forum due to Privacy Concern but this is the reason why your account is on hold 

Your account's name on the credit card/Paypal account DID NOT match the name on the Shipito account. This is the reason we ask you to submit the document/Identificatio for the name of the person on the account. We clearly have that rule in our Q&A. Here is the link for that http://www.shipito.com/faq#security and FYI, in case you still concern, this is what written in our Q&A

"What if my account is on security hold? Can I use someone else’s credit card or Paypal account?

The name on the credit card/Paypal account must match that on the Shipito account. If account holders on the payment account do not match that on your Shipito account, your account will need to be fully verified (notarized 1583 from both Paypal/credit card owner and Shipito account holder). We will close accounts in case we are notified by merchants that a stolen credit card was used.

There are few legitimate exceptions and we allow them only if you provide notarized form 1583 from both you (account owner) and person making payments on your account. The original form must be notarized and mailed to us with two forms of ID (driver license, passport).

1583 form, copy of two forms of IDs is required by USPS (American postal service) in case you want to receive packages or mail by USPS shipping method. Log in to your account and print pre-filled 1583 form. Sign and notarize your signature and mail original with two forms of ID as soon as possible.

If we receive a chargeback, and it is found that a third party credit card or Paypal was use, your account will be closed immediately." 

For your complains up here, you did not give the whole story therefore I will stand by my statement that "Your report is INACCURATE" 

You are complaining about you submit all of the required doc, but reality, you did not. If you're as legit as you claim to be, we do not see any reason why you can't submit the document for the other name in the account. 

We wish you the best with the other mail forwarding company that you choose and hope that everything works out smoothly. Unfortunately, we have to follow the rule here and we always encourage our customers to follow the rule as well. Thank you for your understanding. 

Jason L

Shipito 

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#2 Author of original report

Perfect example of some company deal with negative remarks - scream out false report

AUTHOR: Menon - ()

Ahhh what better way to deal with a negative remark than to scream out loud that this is a false report.

Maybe if you repeat to yourself that this is false, hey maybe it will become false.

Anyway, I did not leave a suite or a name as this makes no difference to the readers as they have no way of verifying the info anyway. Leaving a suite or a name will only benefit you, the company, as this will allow you guys more time and info to do a bit of damage control and I really could not see a reason why I should assist you in that. And as for your kind gesture in helping me, I do thank you for your offer but do remember I have dealt with your staff a few times before via facebook and telephone, so pardon me if I am not exactly squealing in joy.

As for your standard ‘fraudulent activity’ line, I am pretty sure I fall into that category. Well, I did buy make-up, face cleanser, bb creams and button downs. And if you pay enough attention to the going ons in the fraudulent world, you will know that those are the hot ticket items. No longer are the fraudsters buying high ticket items. Like stuff you can actually sell. But they have decided like me to spend 150 or less, to buy personal grooming stuff. And pay another 70 bucks to ship them around the world. Well you have found us fraudsters out. We now have to buy even more useless items……

Anyhow, I was kinda upset when all these nonsense happen. It’s like 200 bucks down the drain but it’s all right now as I have gotten over it. And of course also a big thank you to my new shipper who is in the process of shipping me the same items without asking me to provide 101 things to prove who I am and then decide to refuse me anyway. My shipper is a tad more expensive but hey less headache.

I would have gladly put my new shippers name here but I guess you would look upon it as a promotion of sorts. Or maybe as a smear campaign by your competitor. So I will be sensitive and not do that.

Now after all that, I am going to identify myself. Here is my box number G3365. As for my items in your warehouse, I could not care less what happens to it. I remember seeing an option on your web where you charge 0 dollars to trash it. I guess that trash option means some lucky individuals get to take it home. Well so be it. I will probably choose that option to put an end to this. Hard lesson for me but I will live. I guess that is why people pay more to deal with more reputable company. So they do not have to write long windedly about their bad experience. As for the 82.46 in my account, well I will see how much you guys decide to deduct. But don’t worry, I have already written the whole amount off. So feel free to deduct.

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#3 Author of original report

You Are NOT Setting The Record Straight, You Are Attempting To White Wash An Issue

AUTHOR: Menon - ()

This is utter crap and you know it. If you have even done a smigen of research and spoken to your own staff, you would have notice that this account was put on pending twice. And twice it was release from pending from your own staff. I even have emails stating that the account have been reinstated. As I was concern after the first round I was put on pending, I decided to call your staff. Ask them why it has gone on pending and explain on the 'so called name issue' If for an instant, you really believe that this was such a major issue, you SHOULD NOT have release the very first pending. This would have made this a non-issue. My items would have been directed somewhere else. To make things look even more pathetic, your staff did not release the pending once BUT TWICE. When I hit the second pending, I have specifically called your staff again expressing my concern, I was reassured again that this will NOT be an issue. Do you take me for a dill that will keep pushing if I know this is going to happen?

Your company has an intergrity issue. So you can bloody well get of your high horse. As you now decided to question my legit identity, and why I can't provide you with documentation to match the name. I say that is a very good question. Why not ask for it in the very first pending. Wait no no why not asked for it at the second pending. I have previously explain to your staff on both times that my account got suspended and explained to them that I started my account with my christian name and surname. As I am born of asian descent, the christian name is not part of any of my official documents. The surname is. Anyhow this is NOT even the issue now. My issue with your company is WHY BLOODY LIFT THE PENDING twice to give the illusion that everything was a-ok.

Even if I was to buy into your so called 'putting it straight' and that you absolutely have a valid reason to put the account on suspension as you have hightlighted with your copy and paste. You still cannot shake away the level of sneekiness. Firstly you mention nothing in your reply on the conduct of your own staff. And give a proper reason why the account pending was lifted twice. 

SO NO. YOU ARE NOT SETTING THE RECORD STRAIGHT. WHAT YOU ARE TRYING TO DO IS WHITE WASH THE WHOLE PROBLEM. AND OBVIOUSLY I AM NOT GOING TO SIT AROUND AND LET YOU DO THAT.

I am a reasonable sort of chap and like you I have zero tolerance when people try to bullshit me. So Jason, do me a favour and stop bullshitting me. I have been exceeding gentle when dealing with your staff. I might have be aghast but never have I been impolite to anyone of them. If you would like a recording of my conversation with your staff to cross checked if I have actually brought up my concern about the pendings, I can release them to you or even better, upload it here. I think if you are so concern about how people would view your company after my experience, why not let them be the judge right. 

Anyway, as I have made my point very clear from the beginning. It is not that you do NOT have the right to suspend my account but why lift the account twice and give me the illusion that everything is a-ok when obviously it is not. You have deprive me the ability to redirect my items somewhere else. When all my items are at your warehouse, I am at your mercy. That is the reason why we are having this conversation. So please do not copy and paste any of your rules again, because obviously your staff do not follow them as well as they should. Cause if they have followed it, I would not be talking to you here.  

 

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#4 UPDATE Employee ..inside information

Inaccurate Report

AUTHOR: Jason - ()

My name is Jason L. and I am an employee of Shipito. Reading this report online, and I would like to find out more information about this false report.

First of, if you file a complain report, would it be better if you let the readers here and everyone else know maybe your suite# or box# ? or at least your first name? With those informations, at least we can look at your account and help you and state our side of the story.

We take "fraudulence activities" very seriously and always double check before putting a "hold" on any account.

Your complain is so vague and so general that we don't even know if it is real or not. Please contact us or reply to my response here so we know that you are a real customer who is having problem and not some random posts online.

Jason L.

Shipito / Eastbiz Corp

(310)212-7143

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