- Report: #1064317
Report - Rebuttal - Arbitrate
Complaint Review: Shipito
Shipito2972 Columbia St., Torrance, California USA
Shipito AKA East Biz Total Ripoff Torrance California
*UPDATE Employee: To Set the Record Straight,
*Author of original report: Perfect example of some company deal with negative remarks - scream out false report
*Author of original report: You Are NOT Setting The Record Straight, You Are Attempting To White Wash An Issue
*UPDATE Employee ..inside information: Inaccurate Report
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Big time scammers. Never had a problem with my first test ship. Second shipment was bigger and more expensive. They put my account on hold after I use paypal to fund the account as my paypal account name differ slightly. Never had this issue with the first shipment. Anyway they lifted the hold after I explain why it is different. Happen again when I need to put in more money. Was assured by their staff that it is not an issue. They lifted my pending again. But when the time came to shipping the items, they flat out refused to send out the package.
Gave them passport and drivers license copies and sign their forms to try to sort out this issue and call all them countless times but to no avail. Told them their staff had previously send me emails saying the name will not be an issue. Bloody hell, they lift the pending not once but twice. That's the reason I kept funding the account. If I had a whiff of trouble ahead, I would have redirected my shipment pronto. Phone call alone to sort out this issue with shipito cost me 30 bucks.
At the end I had to get the seller to pick up the item. But that is not the worst. Worst thing is, they charge me 8.50 for each package that they hand back to the seller. Ridiculous. The fault did not even begin with me when it is their staff that had been giving out incorrent information from the start. They should have left the account on pending if it was such a big issue. I would have stop funding immediately and redirected my stuff somewhere else. But oh no, they waited till everything is at their warehouse and you are at their mercy.
They apologies a lot but still would not bulge an inch. I do not expect much but at least an offer not to charge the 8.50. It's bad enough not to receive the product you paid for but to be charged the return fees is downright disgusting. So at the end of the day, 80+ bucks in my shipito account got sucked up by the return fees and the initial processing fee and repacking fee. So thinking of using shipito for your shipment, well u better think twice. I rather deal with a shipper with more integrity than this. So shipito - not only have you lost a customer but this customer is so unhappy about your utter contempt of him that he wrote a review about it and will try his best to spread it out everywhere.
This report was posted on Ripoff Report on 07/03/2013 07:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Shipito/Torrance-California/Shipito-AKA-East-Biz-Total-Ripoff-Torrance-California-1064317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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