Shipito Unprofessional consolidation service Internet

Hello,

When we consolidate packages, we make it as tight as possible and add protective styrofoam peanuts if there is space available. Please note that if you are concerned for fragile items, you must separately request protective material such as bubblewrap through “special request” in your consolidation request. We do not add protective material unless requested. You will be charged an $8.50 special request fee.

I regret to inform you that unfortunately since you did not purchase insurance with this package, you cannot file a package damaged claim through your account. I apologize for the inconvenience.

Thank you

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My final email:

There was enough place for Styrofoam. And all small pieces could be put in the plastic packet. 

On the same day the same worker refused to remove another bath head(25 cm diameter) from 40x40 cm box, and it was sent separately (fortunately). If you consider such common sense activation to be special request you can bill me additional $8.5 - apparently I got it for free. 

If I understood the kitchen faucet would be put in the box as-is, without any protection whatsoever, I would ask you for bubble wraps or something, and gladly pay for it. 

I wasn't there to assess required level of packaging, your workers were. 

I also saw on your forum cases where your team explained why fragile items were shipped with extra original packaging (answering angry customers that payed an extra for unneeded shipping weight). I assumed I get your attention as part of your service, and if some problem arises you will contact me. So I was wrong. 

Sending chrome coated faucet without any package material in the same package with multiple freely moving sharp metallic items means the packager was or absolutely unprofessional or absolutely indifferent. 

Insurance should cover accidental damage, theft etc, in this case the damage was assured by your packing. 

I am sure there is no standing order to pack orders without insurance in the worst way to ensure future damage, so "they will know better" and order insurance next time, but still it looks not good. 

The main cause why I used your service was for its service level. Your company is not the cheapest, and your site isn't the most easy to use, but until now all packages were packed good enough to survive the trip without any damage. I thought it was result of the thinking and trying to do the best. Turns out it was pure coincidence. 

I wasn't expecting to get any refund from you. 

I reserve the right to publish this conversation (with your answers of course) on any social media I seem appropriate. 

Thank you. 

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