• Report: #254388

Complaint Review: Shoebuy.com

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  • Submitted: Thu, June 14, 2007
  • Updated: Thu, June 14, 2007

  • Reported By:Taylor Mill Kentucky
Shoebuy.com
www.shoebuy.com Internet U.S.A.

Shoebuy.com Poor customer service, change in return policies Internet

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I have been a regular customer of Shoebuy.com and have referred others to their website for purchase of shoes. I've never had a problem until now. I just purchase a pair of shoes on 4/1. I emailed for a return on 6/12 and was told that they could not accept the shoes for refund or exchange because it was past 60 days, even though the shoes have never left the original packaging.

I have purchased shoes and returned up to 4 months later in the past, their return policy changed. I feel that the change in policy should have been prominently displayed and argued this however they were unwilling to make an exception, even though I was only 12 days past their new return policy. I will not buy from Shoebuy.com again or refer others to them.

Jennifer
Taylor Mill, Kentucky
U.S.A.

This report was posted on Ripoff Report on 06/14/2007 03:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Shoebuycom/internet/Shoebuycom-Poor-customer-service-change-in-return-policies-Internet-254388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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