- Report: #1140362
Report - Rebuttal - Arbitrate
Complaint Review: Shop HQ
Shop HQ Paid for an order I did not receive and they won't refund me Nationwide
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I ordered three items from shophq. I received my order with only two items included. I called customer service to inquire about the third item and they said it was delivered already. I informed them it was not delivered and that I wanted a refund. The customer service rep offered to er ship it to me at no extra charge but I would have to wait as it was out of stock. At this point, I had already paid for it, they billed my card for the product and the shipping at the time of order,
I reiterated that I did not want it reshipped but that I wanted a refund. She said she would refund it and it would take five to seven business days to go back into my account. It has been almost two weeks and no refund. I called again and was told they sent me forms to dispute my claim and I should have the forms in about a week more. First, the rep lied and did not refund my money as she said she would and now I have to file a claim when it was their mistake. Unacceptable. They lost my business. Let the buyer beware.
This report was posted on Ripoff Report on 04/21/2014 07:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Shop-HQ/nationwide/Shop-HQ-Paid-for-an-order-I-did-not-receive-and-they-wont-refund-me-Nationwide-1140362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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