• Report: #138190

Complaint Review: Shop NBC / V2Premier

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  • Submitted: Sat, April 09, 2005
  • Updated: Mon, July 18, 2005

  • Reported By:Tuscaloosa Alabama
Shop NBC / V2Premier
6939 Americanna Parkway, Reynoldsburg OH /4064 Peavey Road, Chaska, MN Reynoldsburg, Ohio U.S.A.

Shop NBC / V2Premier Never worked right, wouldn't fix it, & wouldn't take it back. Reported several problems, many times. Reynoldsburg Ohio

*Consumer Suggestion: Where to complain regarding this issue/ Information

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I ordered the computer in Sept. of 2003. I started having problems with it as soon as I turned it on. Had to reinstall printer software everytime I needed to use it.Had to reinstall all programs everytime I wanted to use them. Could not get AOL to install at all.

Reported problems many times, and they refused to fix it. They had me do several things over the phone including unstall and reinstall windows completely. Once that was done he told me that that was all he could do and he will have to refer me to someone else, I asked how long will that be he said in about four days that was on Nov. 24, 2003. On Dec. 3, 2003 someone called and stated that my request to return the computer had been denied. I then packed it back in the box, and mailed them a certified letter on Aug. 23, 2004.

I have yet to hear from them. I have good credit and this is the only negative thing on my credit and I would like it resloved. I'm disabled and thought that by get this computer it would help me but it has made things worse for me. It has put me under alot of stress.

Rickey
Tuscaloosa, Alabama
U.S.A.

This report was posted on Ripoff Report on 04/09/2005 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Shop-NBC-V2Premier/Reynoldsburg-Ohio-40368-4116/Shop-NBC-V2Premier-Never-worked-right-wouldnt-fix-it-wouldnt-take-it-back-Reporte-138190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Where to complain regarding this issue/ Information

AUTHOR: John - (U.S.A.)

Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the
following agencies.

ShopNBC / Viscom Technologies Group (Minnesota)
==========================
State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
http://www.ag.state.mn.us

Federal Trade Commission:
http://www.ftc.gov/opa/2003/04/valuevision.htm
http://www.ftc.gov/opa/2001/07/valuevision.htm
http://www.ftc.gov/opa/2001/08/fyi0145.htm
http://www.ftc.gov

Internet Fraud Complaint Center / Consumer complaint websites
http://www.ifccfbi.gov/index.asp

Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
http://www.viscom-usa.com
http://www.v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com

ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
http://www.shopnbc.com
http://www.vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244

Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)
=============================
Note: The V2Premier is not manufactured by Viscom Technology Group.
http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?)
Elitegroup Computer Systems, Inc. U.S. Headquarter
45401 Research Avenue
Fremont, CA 94539 U.S.
Phone Number: (510) 226-7333
Fax Number: (510) 226-7350
support@ecsusa.com
http://www.ecsusa.com

State Attorney in California:
Phone Number: 1-800-952-5225
Phone Number : (916)322-3360
http://caag.state.ca.us

Better Business Bureau in greater SanFrancisco area:
http://www.goldengatebbb.org
info@goldengate.bbb.org.

(California Residents)
California Department of Consumer Affairs:
http://www.dca.ca.gov

Federal Trade Commission:
Phone Number:1-877-382-4357
http://www.ftc.gov

Internet Fraud Complaint Center /Consumer complaint websites
http://www.ifccfbi.gov/index.asp

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John - Nanticoke, Pennsylvania
U.S.A.
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