• Report: #235305

Complaint Review: Shop NBC - Viscom - Jim Peterson

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  • Submitted: Fri, February 09, 2007
  • Updated: Wed, March 28, 2007

  • Reported By:Harrisonburg Virginia
Shop NBC - Viscom - Jim Peterson
11027 Bell Oakes Estate Road Eden Prarie, Minnesota U.S.A.

Shop NBC - Viscom - Jim Peterson ripoff Shipping defective product and not honoring any warranties on defective goods Eden Prarie Minnesota

*Consumer Suggestion: Where to complain regarding this issue

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We purchased a computer from Shop NBC and they online by the use of Jim Peterson claimed to be one of the leading suppliers and manufacturers of lap tops to the computer industry but this is false and misleading as they do not.

The computer I purchased ( over $ 1,800.00 ) was subpar but worse is it had a defect in the screen and their warranty department refused to service it without a NEW fee.

Also the DVD Drive is defective, it simply has clearance issues that will allow it not to function properly when a DVD is installed with a paper lebel on the DVD as most DVD's come leaving the DVD useless.

They mislead me in my purchase and then did not fill their end of Mr. Peterson and SHOP NBC's claims on their TV show of superior support and high quality products.

To this point I have a worthless 2 month old PC that will not even work properly and a defective screen, Contacting the BBB did nothing as it simply was not any assistance.

Paul
Harrisonburg, Virginia
U.S.A.

This report was posted on Ripoff Report on 02/09/2007 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Shop-NBC-Viscom-Jim-Peterson/Eden-Prarie-Minnesota-55347/Shop-NBC-Viscom-Jim-Peterson-ripoff-Shipping-defective-product-and-not-honoring-any-wa-235305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Where to complain regarding this issue

AUTHOR: John - (U.S.A.)

Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies.

ShopNBC / Viscom Technologies Group (Minnesota)
==================
State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
ag.state.mn.us

Federal Trade Commission:
ftc.gov/opa/2003/04/valuevision.htm
ftc.gov/opa/2001/07/valuevision.htm
ftc.gov/opa/2001/08/fyi0145.htm
ftc.gov

Internet Fraud Complaint Center / Consumer complaint websites
ifccfbi.gov/index.asp

Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
viscom-usa.com
v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com

ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
shopnbc.com
vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244

Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)
=============================
Note: The V2Premier is not manufactured by Viscom Technology Group.
ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?)
Elitegroup Computer Systems, Inc. U.S. Headquarter
45401 Research Avenue
Fremont, CA 94539 U.S.
Phone Number: (510) 226-7333
Fax Number: (510) 226-7350
support@ecsusa.com
ecsusa.com

State Attorney in California:
Phone Number: 1-800-952-5225
Phone Number : (916)322-3360
caag.state.ca.us

(California Residents)
California Department of Consumer Affairs:
dca.ca.gov

Federal Trade Commission:
Phone Number:1-877-382-4357
ftc.gov
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the
following agencies.

ShopNBC / Viscom Technologies Group (Minnesota)
==================
State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
ag.state.mn.us

Federal Trade Commission:
ftc.gov/opa/2003/04/valuevision.htm
ftc.gov/opa/2001/07/valuevision.htm
ftc.gov/opa/2001/08/fyi0145.htm
ftc.gov

Internet Fraud Complaint Center / Consumer complaint websites
ifccfbi.gov/index.asp

Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
viscom-usa.com
v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com

ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
shopnbc.com
vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244

Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)
=============================
Note: The V2Premier is not manufactured by Viscom Technology Group.
ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?)
Elitegroup Computer Systems, Inc. U.S. Headquarter
45401 Research Avenue
Fremont, CA 94539 U.S.
Phone Number: (510) 226-7333
Fax Number: (510) 226-7350
support@ecsusa.com
ecsusa.com

State Attorney in California:
Phone Number: 1-800-952-5225
Phone Number : (916)322-3360
caag.state.ca.us

(California Residents)
California Department of Consumer Affairs:
dca.ca.gov

Federal Trade Commission:
Phone Number:1-877-382-4357
ftc.gov
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