Can totally relate with all you other disgruntled folks; the difference is, I still have $800 that they want.
To Shop NBC, thank you for notifying me that my credit card turned down your recent attempts to draw any further payments.
I went to great lengths to ensure you could not access any more of my money until I am completely satisfied.
As I told ShopNBC customer service representative on the telephone, When I receive a personal call from Jim Peterson at Viscom USA (the same slick dude who does not deliver on his promises), I may pay the balance The nightmare began 11/27/05 as follows:
11/27/05 Place order. Told 7 to 10 business days arrival.
12/06/05 Shipment arrives only the webroot internet essentials software.
12/18/05 Large box arrives with components, no hard drive CD tower. What is up?
12/19/05 Spoke to Andy at MicroInnovations about wrong keyboard. They will send the correct one out ASAP
(PLEASE NOTE: To date (April) I still do not have the keyboard that was represented on the television with the toggle on the upper left instead, sent me (2) different keyboards with "programmable" keys. CHEATED !!
12/21/05 Sent LCD back, wrong support posts could not be inserted. FedEx due to arrive on 1/6/06.
12/23/05 FINALLY receive CD hard drive V2 Premier tower, but cannot set up total package until the LCD screen returns. WHAT A JOKE !!
1/12/06 Set up total unit, only to discover the Word Software DVD had not been sent, it was installed at the factory but the DVD cover has the 18 digit password to register Word. Can not use WORD software.
February Call Viscom software support 877-882-4562. RE: unable to register WORD software. They say they will check into why I did not receive the DVD and send it out. TWO WEEKS transpires. Received the first letter saying they are unable to honor my request because my problem was past 30 days.
March Called Viscom immediately after receiving first letter. Representative said Oh yes, I see they shorted you the WORD 2006 because they did not have any when your shipment was sent, we will send it right out. (Now I am really incensed that older 2002 version had been downloaded to begin with .. major MISREPRESENTATION).
April Wait another two weeks to get another form letter just like the first dated 1/31/06, Sorry we cannot honor your request. Now I'm losing it folks. Some $2,300 later and you cannot (or will not) honor my request?
Called Viscom again. This time the conversation becomes very heated. I am sure they have a tape recording on file somewhere. Am told there is nothing they can do for me about the software and is there anything else they can help me with. Add insult to injury? I think not.
FYI: I am also insisting on a duplicate of my extended warranty spelled out in detail. It should not just state: MONITOR. If the additional $299.00 only covers the monitor, I was duped Mr. Peterson. ShopNBC can definitely cancel that part of the order if I find that to be the case.
Had I known that all the different components would have to ship back to their individual manufacturers and that all Viscom was is an assembly line, I would have never gotten involved.
Having said that, I've informed ShopNBC that until (1) I receive Microsoft Suite 2006 and the DVD case to download and register it; (2) the correct keyboard that toggles on the upper left side as represented on the TV, and (3) a brand new one year warranty from the date of my satisfaction on all negligent issues as stated above, no further money will be forthcoming.
They can call my phone 100 times a day if they'd like (and they do). Better yet, if they'd like to refund me every dime in advance of sending UPS or Fed-Ex to my door, I will send their entire shipment back and buy local. Let me see now, HOW DO WE SPELL CUSTOMER SATISFACTION??
I Thank God I did not pay for this in one payment as I had originally intended. I pity the other customers who have no recourse. Now put your money back guaranteed promises to work Mr. Peterson.
ShopNBC said they turned my name to the 3 credit reporting agencies as of May 8th. I turned theirs over to my attorney(s) about the same time. Also the BBB and State's attorneys offices. EVERYONE follow suit, DO get mad and DO get even.
U.S.A. Click here to read other Rip Off Reports on Shop NBC