• Report: #1170530

Complaint Review: ShopJimmy

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  • Submitted: Mon, August 18, 2014
  • Updated: Mon, August 18, 2014

  • Reported By: L.N. — Bremerton Washington
ShopJimmy
Internet USA

ShopJimmy Was convinced that the wrong part was the fix by tech support Burnsville MInnesota

*Author of original report: All fixed

*UPDATE Employee: Please contact me

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Contacted ShopJimmy looking for a PSU for a television I am trying to repair. Was told by their technician that it was probably not the PSU, was likely the Y-Main and/or Y-Buffers. They did not have the PSU, or Y-Main. Ordered the Y-Buffers from them, and the Y-Main from another company. Installed all three parts and the problem has not changed in the slightest. Returned the Y-Main with no questions from other company, however ShopJimmy apparently has a problem returning $48 worth of two parts because it falls under the (very odd) "Its under $25 so we don't accept returns". Well now I am out the money and have two boards that I have no idea what to do with. Returned the other parts (that I bought at their suggestion) and lost 20% on that too. 

 

Just an annoying problem all around and the TV is still not fixed, thanks to ShopJimmy.


This report was posted on Ripoff Report on 08/18/2014 10:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/ShopJimmy/internet/ShopJimmy-Was-convinced-that-the-wrong-part-was-the-fix-by-tech-support-Burnsville-MInnes-1170530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

All fixed

AUTHOR: L.N. - ()

Contacted ShopJimmy as requested. Was given a full refund with no questions. This problem has been solved beyond my satisfaction.

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#2 UPDATE Employee

Please contact me

AUTHOR: Customer Service Manager - ()

Hello,

 

First off I want to apologize for your frustration, this never should have gotten this far.  Please contact me and I will gladly help you get this taken care for you.  My ext is 158

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