• Report: #21556

Complaint Review: ShopNBC / Viscom Technology-V2premier

  • Submitted: Sun, May 26, 2002
  • Updated: Sun, February 16, 2003

  • Reported By:Cherryhill NJ
ShopNBC / Viscom Technology-V2premier
ShopNBC , 6740 Shady Oak Rd. Eden Prairie , MN 55344 / Viscom Technology 4064 Peavey Rd. Chaska , MN 55318 shopnbc- Eden Prairie , Viscom-Chaska, Minnesota U.S.A.

ShopNBC, Viscom Technology-V2premier consumer fraud ripoff the business that doesn't give a dam tricked and lied to us ripoff liars victimized us shopnbc- Eden Prairie , Viscom-Chaska Minnesota

*Consumer Comment: totally disgusted at the rebuttal from the tech at Viscom

*Consumer Suggestion: NO-ONE IS PERFECT, NO SYSTEM IS AS WELL.

*Consumer Suggestion: a very nice attitude towards your customers

*UPDATE Employee: You Guys Are

*UPDATE Employee: To whom it may concern,

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I ordered my supposedly , fully loaded new computer from ShopNBC

on dec.27 . This was being showed by this guy Jim from Viscom , where they make this Pc's by order. Along with Jim various different ShopNBC employees showed this complete package on numerous occasions. They still show this same computer , but with different items that go with it now.

I received my complete setup by UPS ON 1-4-02. I hooked everything up only to find not all programs were loaded and some of the software was missing or the software was heavily scratch and not able to be used to reload the program if needed.

I have had problems and had to get myself a new mother board , video card , software for my printer the lexmark z33. This all started happing just after my 30 days were up. I was in contact with both ShopNBC and Viscom Technology. Each time a total run around was givin. They were passing the buck back and forth. I would call and be put on hold for long periods , once they found out who I was , or disconnected and they wouldn't call back , I was only disconnected again , when I called back.

Now I am having problems with my 2 ports in the front for my EZ Mega Cam , the camera as well no longer works. Ive tried calling Ezonics about this and once again , back in forth between them and Viscom. I wasted 1800. dollars for nothing. The whole package is no good to me. The software cant be used now since there had to be a complete system restore. These disc cant be used. I most go out and by new software now.

Im really sorry for buying this now. I will go out for now on and purchase my own things , instead of by shows like , ShopNBC. I have had it dealing with liars , thiefs , scam arist , etc. Something should be done to prevent this from happening to other poeple , if at all possible.

I might as well sell everything off for parts. I still wouldnt get all of my money back.

Michelle
Cherryhill, New Jersey

This report was posted on Ripoff Report on 05/26/2002 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/ShopNBC-Viscom-Technology-V2premier/shopnbc-Eden-Prairie-Viscom-Chaska-Minnesota-5534455318/ShopNBC-Viscom-Technology-V2premier-consumer-fraud-ripoff-the-business-that-doesnt-give-21556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

totally disgusted at the rebuttal from the tech at Viscom

AUTHOR: Marcia - (U.S.A.)

I am totally disgusted at the rebuttal from the tech at Viscom and I think someone should make his name available so that he could be reported to Viscom. I have cut and pasted his response and sent it off and I hope he gets fired. It would be useless to report him to tech support as he works for them.

To all those out there that have bought the V-2 premier, I feel very sorry for you guys. I have seen Jim Peterson on TV hundreds of times and he did not persuade me. What sounds too good is usually no good at all. May I suggest that you go with Hewlett Packard next time around. You couldn't find a better company to buy from.
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#2 Consumer Suggestion

NO-ONE IS PERFECT, NO SYSTEM IS AS WELL.

AUTHOR: BILL - (U.S.A.)

I HAVE READ MAY OF THESE RIP-OFFS. SO FAR I CAN SAY I AM A LUCK BUYR COMPARD TO WHAT I READ. I DID NOT HAVE A PROBLEM RETURNING TWOI SYSTEMS AS THE CDROM, BUTTON NEEDED FIXING. CASUSED BY FRONT COVER. THIS UNIT HAS BEEN WORKING FINE SINCE 6/2002.

AS FOR WHAT I GOT WITH UNIT IN HARDWARE, I COUILD NOT HAVED BOUGHT IT CHEAPER ELSWHERE. THE DIGITAL CAMERA and PRINTER doesn't come with units from stores. You pay to get them.

Being a BETA SITE, I CHECK MANY SOFTWARE TITLES. MOST COME WITH MANUALS. NOT ALL DO NOW AS THEY ARE IN THE "HELP" FILES. YOUY NOW MUST LOOK IT UP AND PRINT OUT AFTER GETTING WHAT YOU NEED.

MY ADVICE TO NEW BUYERS. 1. LOOK AT THE STORES FIRST. 2. MARK DOWN PRICES FOR EVERYTHING. 3. ASK WHAT THEY DO IF SOMETHING HAPPENS. 4. WILL YOU HAVE TO BUY A SERVICE CONTRACT? 5. WHAT SOFTWARE COMES WITH UNIT? 6. DO YOU GET A PRINTER, MONITOR and DIGITAL CAMERA? 7. DOES IT HAVE A TV TUNER, IF YOU WANT ONE, AS PART OF SYSTEM. 8. HOW ABOUT ALL CABLES and MICREPHONE, DOES UNIT COME WITH THESE?

THE SHOPNBC COMES WITH EVERTHING ABOVE AND NOW ROTATING MONITOR. BUYING THIS IN STORE WILL BE COSTLY.

REMEMBER NO-ONE IS PERFECT. I NEVER HEARD THEM SAY THEY WERE THAT. SOMEONE WILL GET A PRODUCT THAT CAME FROM ANOTHER VENDOR THATY CAUSES ERROR.

MY ADVICE, WHEN YOU CALL TECH SUPPORT OR ANY OF THEIR DEPTS. 1. EXPLAIN YOUR PROBLEM. 2. LET THEM ASK QUESTIONS RELATING TO IT. 3. TELL THEM IF ANY OF IT RELATES TO YOUR PROBLEM. 4. IF NOT SUCCESSFULL, 5. THEN KINDLY ASK TO TALK TO SERVICER MANAGER, SAYING YOU WANT HIM TO KNOW PROBLEM FOR RECORED.

NOW ASK HIM WHAT HE CAN DO FOR YOU BEINGSD IT IS ON RECORD AND WHAT IS SERVIUCE NUMBER GIVEN. ALWAYS KEEP THESE NUMBERS.

GOOD LUCK, HOPE THIS HELPS YOU BETTER.
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#3 Consumer Suggestion

a very nice attitude towards your customers

AUTHOR: kipp - (U.S.A.)

HEY!!! tech-usa,california--

if all your support staff have your kind of attitude, no wonder people cannot get help!!

YOUR company sold us this piece of garbage and then you laugh at us!!!! eg {trailer trash}

YOU must have purchased this same computer because YOU can't spell, or type a complete sentence. your keyboard must be defective as well as your entire system.

thank you for calling us idiots!!!! just by the way you speak i can tell what you are. a big-fat-ugly-n$gger. oops, my keyboard just malfunctioned.

have a nice vacation, i'll talk to you on jan 5th.
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#4 UPDATE Employee

You Guys Are

AUTHOR: Tech - (U.S.A.)

I say this to all of you idiots out there.
ShopNBC got nothing to do with the fact the some of you "Idiots" never touch a computer before. ShopNBC is the retailer and not the MFG. of your computer. Viscom is the MFG. I deal with your kind of people daily, Idiots calling in, my printer does not work, my camera does not work, my computer is freezing up, and I cannot connect to the internet.

We ask you have you installed software or hardware. You say No, to find out later on that you have installed many; this is not including M1cr0$0ft updates that download when you are connected to the internet.

Stop treating your computer like it is a can of dip, and your CDROM drive as a beer can or spit cup holder.

All you stupid people live in the country side that never seen a computer, most of you claim that you bought the computer to run your business on it. G*d D*mn you, 99% of you use these computer for business. What in the hell are you still doing in trailers. Move out to an apartment or something.

When I get a call from you, you better be calm and nice, we are there to help resolve problem that 99% of the time you caused. And I can tell how I know that you caused it. BECAUSE YOU ARE IDIOTS

AND If you do not do what I tell, I have no problem putting your a$$ on hold and joke about your ignorant A$$ with my Co-workers. Until you learn how to follow direction.

When you call us do not expect us to bend over for you, on second though, we do not have to do DODO for you. Its your Stupid A$$ who caused the problem, deal with it and grow up.

My Advise to all you STUPID, DUMB, IGNORANT, Idiots, go out and buy a freaking book to teach you how to use computers.
Example: Computers for Dummies" You can find it in any book store. Oh wait! I forgot your 4SS live out in the country side, Try WALM4RT.

To conclude my message, do not forget to wrap all your Christmas gifts in WAL-M4RT paper bags.

Happy Holidays
[email protected]

P.S. I would like to thank every one of you for paying for my vacation. Keep on sending me your Money. If you run out of money, sell some of the cars in your junk yard, I mean your front yard. And for god sake cut the grass.

Now I am going on my vacation, I will talk to most of you on Jan 5th.
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#5 UPDATE Employee

To whom it may concern,

AUTHOR: Melissa - ()

I bought the same system decribed in the previous letter. It is the best machine I have ever puchased. I own my own business and use the computer for this and my own personal use. There are a total of 5 different people working on this one computer with no problems what so ever.

When I hooked up the computer I thought I would have to down load some programs but I have to do nothing. Everything has already been set up for me. The only problem I had was my printer got messed up. I dot know what happened and I told them this.

I called them and the longest I was on hold was for 10 minutes and that was on a Friday. They sent me a whole new printer. I am past thankful for this computer and verything it comes with. They are very helpful and courtious staff.

I agree some people will get a lemon product here or there. I've had a lemon car before. But this company has done everything they can to make sure I am happy with my purchase and help me with anything I need. They even have a website where you can talk to them one on one without having to be on the phone.

Thank you very much SHOPNBC,
Melissa G.
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