• Report: #211299

Complaint Review: ShopNBC - Viscom Technology

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  • Submitted: Sat, September 16, 2006
  • Updated: Sat, September 16, 2006

  • Reported By:St. Augustine Florida
ShopNBC - Viscom Technology
Viscom, 4064 Peavey Road Chaska, Minnesota U.S.A.

ShopNBC - Viscom Technology NO TV RECPTION AT ALL, But, did get 1 radio station! ripoff Chaska Minnesota

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10.2" portable TV/DVD/Radio, represented by Shop NBC to get reception from 90 miles away, got NO reception. The battery was not properly installed by manufacture. Instruction booklet said "Do Not Remove battery. Only use licensed technicians."

When reporting this to ShopNBC, they offered a 10% refund, but said that would negate returnin policy. Viscom offered to send 6 screws for me to assemble battery myself. I told them I was concerned the battery and connections on TV may have been damaged, as battery was free-floating in box with all components exposed. ShopNBC said I could return this TV unit and reorder, but my reorder would be at the current, higher price. How's that for customer service!

I have returned TV by UPS and insured it. Shop NBC is refusing to refund insurance fees. We're talking $2.80 difference. It's the principle. Obviouly Shop NBC is lacking in principles, as well as customer service and product quality. Very disappointing.

Gloria
St. Augustine, Florida
U.S.A.

This report was posted on Ripoff Report on 09/16/2006 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/ShopNBC-Viscom-Technology/Chaska-Minnesota-55318/ShopNBC-Viscom-Technology-NO-TV-RECPTION-AT-ALL-But-did-get-1-radio-station-ripoff-Ch-211299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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