- Report: #198667
Report - Rebuttal - Arbitrate
Complaint Review: ShopNBC, Viscom
ShopNBC, Viscom6740 Shady Oak Road Eden Prairie, Minnesota U.S.A.
ShopNBC - Viscom ripoff poor warranty service very hard to reach Eden Prairie Minnesota
*Consumer Suggestion: Where to complain regarding this issue/ Information
One day the screen just wouldn't go on so I called them and they quickly got it fixed. It was the light that went out. After it came back I noticed the crack on the casing is starting to open. By this time I'm already starting to go into my extended warranty.
I called the extended warranty and guess what it doesn't cover the cabinet area.
Then my space bar comes off and three keys are not working. I called the extended warranty again and they send the box for me to send back. I knew they wouldn't cover the cabinet area but they send it back and say it has physical damage and refuse to cover fixing the keypad.
The laptop sits on my desk and hasn't been abused in anyway. I have it for less than two years and I can't use it. Even to get parts for it is a difficult process. I still haven't been able to get parts for it.
I paid 1999.99 for it and I expect to last more than two years. It's made with cheap parts that don't last and than they tell you it's not covered under your warranty.
I refuse to buy anything from them again. They are just ripping off the consumers.
This report was posted on Ripoff Report on 06/28/2006 02:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/ShopNBC-Viscom/Eden-Prairie-Minnesota-55344/ShopNBC-Viscom-ripoff-poor-warranty-service-very-hard-to-reach-Eden-Prairie-Minnesota-198667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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