- Report: #244723
Report - Rebuttal - Arbitrate
Complaint Review: ShopNBC
ShopNBC6740 Shady Oak Rd Eden Prairie, Minnesota U.S.A.
ShopNBC Mirus & Other Brands Broker Merchandise to Create Customer Service barrier between your money goes and where product comes from Eden Prairie Minnesota
*Consumer Comment: Use Small Claims Court for Customer Run-Around
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Meanwhile for two weeks Mirus and ShopNBC argue over who will send me the return label for the computer. And now it's past the 30 days for the return. Still no one has contacted me about returning the computer for refund or repair.
After talking with several of the customer service agents at ShopNBC they are merely brokers for merchandise. They are the ones that get your money, take it out of your account every month, but by putting a statement on their returns site about computers to contact the manufacturer that they aren't responsible. And the computer people say they don't do refunds and have yet to do anything for a repair.
So ShopNBC takes the money while Mirus provides crappy merchandise to customers and customers are left in the middle of a customer service nightmare that is never ending and should be investigated by DatelineNBC. I have never imagined such service from a company that has been around as long as ShopNBC.
I have reported them to he Minneota State Attorney General, the Federal Trade Commission and the governor of Minnesota.
This report was posted on Ripoff Report on 04/19/2007 01:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/ShopNBC/Eden-Prairie-Minnesota-55347/ShopNBC-Mirus-Other-Brands-Broker-Merchandise-to-Create-Customer-Service-barrier-between-244723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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