Recently upon purchasing an Mirus Computer and having many problems with it immediately, I contacted ShopNBC. They stated I had to call Mirus Computers. I contacted them. After a long run around and realizing this was going no where I told them I'd like to use my 30 day money back refund and send the computer back. I was told to call ShopNBC. ShopNBC said I must call Mirus again. Mirus said they could only issue authorization for repair not a refund.
Meanwhile for two weeks Mirus and ShopNBC argue over who will send me the return label for the computer. And now it's past the 30 days for the return. Still no one has contacted me about returning the computer for refund or repair.
After talking with several of the customer service agents at ShopNBC they are merely brokers for merchandise. They are the ones that get your money, take it out of your account every month, but by putting a statement on their returns site about computers to contact the manufacturer that they aren't responsible. And the computer people say they don't do refunds and have yet to do anything for a repair.
So ShopNBC takes the money while Mirus provides crappy merchandise to customers and customers are left in the middle of a customer service nightmare that is never ending and should be investigated by DatelineNBC. I have never imagined such service from a company that has been around as long as ShopNBC.
I have reported them to he Minneota State Attorney General, the Federal Trade Commission and the governor of Minnesota.